Simplify Support.
Resolve Requests Faster.

Support should be easy, efficient, and affordable. Get an all-in-one helpdesk that automates tickets, tracks performance, and keeps your team focused on solutions, not spreadsheets.

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Trusted by over 2.5 million users

Mojo Helpdesk is a preferred solution for many schools and nonprofit organizations.

The best helpdesk software for AI-powered ticket management & instant resolutions

AI-powered support

Leverage artificial intelligence to provide intelligent routing, automated responses, and smart suggestions for faster resolution.

Slash response times by 80%

Dramatically reduce response times with AI-driven automation and intelligent ticket prioritization for lightning-fast support.

Deployed live in minutes

Get up and running instantly with our streamlined setup process. No complex configurations or lengthy deployment times required.

Seamless app integrations

Connect with your favorite tools out of the box (email, Google Workspace, Zapier, Slack, and more), with no complex setup required.

Zero-training required

Intuitive by design, so agents can start resolving tickets immediately (with plenty of training available when needed).

Only what you need

Skip the complexity, long contracts, and aggressive upsells. Get powerful helpdesk tools without the clutter.

Real support from real people

Work directly with our Austin, TX-based team for product questions, setup guidance, or feature requests.

Reduce tickets by 90%

Empower users to help themselves with a built-in, searchable knowledge base that deflects repetitive requests.

Stay focused, not flooded

Give agents complete control over notifications so they only see what matters and can stay productive without distractions.

The help desk features you want, and nothing you don't

Centralize requests

Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to put them all in a powerful and easy-to-use ticket tracking.

Knowledge base

Cut up to 90% of incoming requests. A self-service knowledge base enables customers to find answers to frequently asked questions (FAQ) quickly.

Assign, prioritize, tag

Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically.

Automate workflows, and create business rules using bots. Assign tickets in a round-robin or load-balanced method, send auto-responders, and escalate. Improve efficiency and serve more customers, faster.

Contact ticket portal

Enable contacts to log-in, create a new ticket, update an existing one or search previously created tickets.

Round robin assignments

Automatically assign tickets based on certain criteria in a round robin method.

Email integration

Email the help desk to create a ticket. Mojo Helpdesk works with email out-of-the-box. You can also use your own email provider.

Customer satisfaction ratings

Monitor customers satisfaction with a 5-star rating system. Discover actionable key insights.

Time tracking

Track time spent by tickets and by agent. Need to bill based on time and correctly? This feature is for you.

Staff notes

Annotate tickets with internal notes and keep good records.

Contact profiles

Keep customer data in one place. Create custom fields for contacts to match your business needs.

User groups

Group users by company, department, campus, location, or any criteria and monitor tickets by group.

Group access rights

Give specific contacts (i.e. managers) permissions to view the status of a ticket and to comment on tickets created by other group members.

Google Workspace integration

Asset management

Keep track of hard and soft assets such as computers, laptops, license and maintenance contracts. Get contracts renewal notification. Lists incidents for each asset.