Track everything

Get things under control and get them done.

Bug fixes, customer & employee requests, maintenance requests. Mojo tracks everything.

Centralize requests

Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to put them all in one place.

Knowledge base

Cut down incoming requests with the built-in knowledge base.

Assign, prioritize, tag

Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically.

The tool of the trade

Track everything. Provide great support.


From the tiniest things to do, to customer & employee requests, Mojo Helpdesk ticket tracking app centralizes all requests so everything gets done.

Over 2 million happy users.

Mojo Helpdesk happy user

Mojo Helpdesk is used in all functions of an organization

IT Support
  • Centralize IT & maintenance requests to improve triage and organization
  • Automate repetitive tasks to decrease workload and free up staff
  • Cut down on new requests with built-in knowledge base
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Customer Service
  • Boost customer satisfaction with self-service knowledge base
  • Resolve issues faster with automation
  • Measure customer satisfaction to improve where it's needed
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Facility & Maintenance Management
  • Create maintenance tickets & auto-assign them
  • Manage assets, maintenance contracts & create tickets related to them
  • Display news alert in the public knowledge base
Product Management
  • Log all product issues in Mojo.
  • Measure time spent by ticket categories
  • Slice and dice ticket reports with tag filters
  • Assign automatically based on user roles
Operations Management
  • Assign work duties with Mojo Helpdesk
  • Watch work progress and send automated reminders
  • Catch run-away tickets before it's too late
Human Resources
  • On-boarding sequences
  • Vacation requests
  • Leave requests
  • Training requests
  • Etc...
Software Management
  • Track feature requests and tag them
  • Manage bugs and filter by outcome
  • Incident reporting
Anything else? Yes!

Mojo Helpdesk can track anything. From contracts, to defects, credit applications, registration requests, bugs, improvement requests. Virtually anything.

Get started in minutes

Get started in minutes at a fraction of the cost

Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for organization like yours, and today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily.

Trusted by over 2 million users

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What our customers are saying

"A lot of organisations our size use enterprise products that are far more expensive, and we have tried a few, but now our staff have used Mojo, they don’t want to go back to anything else. You have created an absolute gem."

Nick Elder CIO, Southern Institute of Technology, New Zealand

"Mojo Helpdesk has allowed us to get far more people outside of IT involved. Many tickets cross-organizational boundaries as they are multi-step so Mojo Helpdesk has helped solve that problem."

Mike H. Director, Campus Technology Services

"We needed to reduce complexity and find a solution that was sized and priced right for our business. Mojo checked all the boxes."

Todd A. General Manager of Technology, Sona Dermatology & MedSpa