Simplify support. Resolve requests faster.
The all-in-one helpdesk that automates tickets, tracks performance, and keeps your team focused on solutions — not spreadsheets.
Smarter support with Felix AI.
Felix AI drafts replies, summarizes long threads, and surfaces the right knowledge base article — so agents spend their time resolving, not reading. It's in every plan, and your data never trains a model.
- Draft a reply
- Summarize the thread
- Find the right article
Hi Sue — sorry for the trouble. Your team's SSO session expired, which is why the CRM is rejecting logins. Reconnecting takes about a minute:
Every ticket, every agent, one screen
No implementation project. Create your queues, connect email, and start taking tickets the same day.
Built for the teams that run support
From a two-person IT team to a 40-school district, Mojo fits the way you already work.
K-12 & Higher Ed
Asset tracking, student & staff services, and device help desks for districts and campuses.
Education help deskIT departments
Tickets, SLAs, and change management for internal IT service desks of any size.
IT help deskSMB operations
Right-sized support for growing businesses — no enterprise bloat, no per-feature upsells.
For growing businessesCustomer service
Shared inboxes, a knowledge base, and CSAT for customer-facing support teams.
Customer service help deskHealthcare
HIPAA-ready ticketing with a signed BAA available on Enterprise plans.
Healthcare help deskE-commerce
Order, returns, and product support that scales with your ticket volume.
E-commerce supportWhat changes when you switch
Teams don't switch help desks for features. They switch for the numbers.
The help desk features you want, and nothing you don't
Every tool your support team needs. No bloat, no enterprise pricing, no surprises - sixteen features, one product, in every plan.
Felix AI
Drafts replies, summarizes threads, recommends knowledge base articles, and flags sentiment - built in, not bolted on.
Knowledge base
Cut up to 90% of incoming requests. Customers find answers to frequent questions themselves, day or night.
Automation
Business rules and bots assign round-robin, send auto-responders, and escalate before an SLA slips.
Security and protection
SSL encryption, two-factor authentication, SSO, and SOC 2 Type II controls help protect customer data. HIPAA support and our standard BAA are available with Enterprise plans.
Centralize requests
Move off spreadsheets and shared inboxes into one ticket queue everyone can see.
Assign, prioritize, tag
Tickets get an owner, a priority, and tags - by hand or automatically.
Contact ticket portal
Contacts log in to open a ticket, update one, or search what they filed before.
Email integration
Email the help desk to create a ticket. Works out of the box, or bring your own provider.
Contact profiles
Customer data in one place, with custom fields that match how you actually work.
User groups
Group people by company, department, campus, or location and track tickets by group.
Group access rights
Let managers see and comment on tickets filed by anyone in their group.
Satisfaction ratings
A 5-star rating on every resolved ticket, with the insights behind the score.
Time tracking
Time logged per ticket and per agent - the record you need to bill accurately.
Staff notes
Annotate tickets with internal notes the customer never sees.
Asset management
Track laptops, licenses, and contracts, with renewal alerts and incident history.
Google Workspace
Sign in with Google and jump to Mojo straight from the Gmail waffle menu.
Loved by people who run real help desks
Trusted by IT teams, schools, and growing support desks worldwide.
“A lot of organisations our size use enterprise products that are far more expensive. Now that our staff have used Mojo, they don't want to go back to anything else - you've created an absolute gem.”
The knowledge base lets customers help themselves, cutting down on incoming tickets and saving considerable tech support time.
It's easy to review tickets and customer interactions and track anything not responded to within the stipulated time, so we always meet our SLAs.
We needed to reduce complexity and find a solution sized and priced right for our business. Mojo checked all the boxes.
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Get a ticket system production-ready in seconds
Free 21-day trial. No credit card. SOC 2 Type II audited infrastructure, with HIPAA BAA available on Enterprise.