The Best Solution to Support Customers & Employees
Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and get more done faster.
Centralize, assign, auto-assign, tag, reuse answers. Simple to start, powerful at scale.
- Plug & Play Customer Support: The simplest, quickest implementation (live in days, not months)
- Get just what you need: Don’t pay for or wrestle with complexity, long term contracts, aggressive upsell
- Connect with us (and drive our roadmap!): Customers love our Austin, TX-based support team
Trusted by over 2.5 million users
Mojo Helpdesk is used in all departments of an organization
IT Support
- Centralize IT & maintenance requests to improve triage and organization
- Automate repetitive tasks to decrease workload and free up staff
- Cut down on new requests with built-in knowledge base
Customer Service
- Boost customer satisfaction with self-service knowledge base
- Resolve issues faster with automation
- Measure customer satisfaction to improve where it's needed
Facility & Maintenance Management
- Create maintenance tickets & auto-assign them
- Manage assets, maintenance contracts & create tickets related to them
- Display news alert in the public knowledge base
Product Management
- Log all product issues in Mojo.
- Measure time spent by ticket categories
- Slice and dice ticket reports with tag filters
- Assign automatically based on user roles
Operations Management
- Assign work duties with Mojo Helpdesk
- Watch work progress and send automated reminders
- Catch run-away tickets before it's too late
Human Resources
- On-boarding sequences
- Vacation requests
- Leave requests
- Training requests
- Etc...
Software Management
- Track feature requests and tag them
- Manage bugs and filter by outcome
- Incident reporting
Anything else? Yes!
Mojo Helpdesk can track anything. From contracts, to defects, credit applications, registration requests, bugs, improvement requests. Virtually anything.
Designed with Purpose
Mojo Helpdesk is an all-in-one support platform that's easy to use and built to scale for millions of customers.
In 2000, Metadot, Mojo's parent company, needed a help desk that would give our customers personal, dynamic, and natural experiences. When we couldn’t find one that met our needs, we built it. Today thousands of organizations, from small to large, use Mojo Helpdesk to manage requests from all departments.
What our customers are saying
"A lot of organisations our size use enterprise products that are far more expensive, and we have tried a few, but now our staff have used Mojo, they don’t want to go back to anything else. You have created an absolute gem."
"Mojo Helpdesk has allowed us to get far more people outside of IT involved. Many tickets cross-organizational boundaries as they are multi-step so Mojo Helpdesk has helped solve that problem."
"We needed to reduce complexity and find a solution that was sized and priced right for our business. Mojo checked all the boxes."
