We’re happy to announce two new features have been added to Mojo today – reply all and group access permissions.
Reply All
Available when recipients have already been CC’d on a ticket, you can click the ‘reply all’ link to instantly add those same recipients back in the CC field so they get notified when you add a comment.
Group Access Permissions
Available from the ‘manage’ >> users view, you can now add a user to a ‘Group’ and then determine whether you want to give them ‘Full’ group access with permission to open, close, comment and rate tickets for that group or ‘Comment only’ access where users may only comment on tickets opened by others in the group.
As a reminder, the ‘Group Access’ feature is intended to give group managers a view of all tickets created by users in their group.
