Mojo Helpdesk has added a new feature that lets organizations determine which users and help desk staff are able to create tickets. We’ve paired this with our group access feature so that some users can be permitted to read & comment on tickets but not be able to open or close tickets.
The default setting allows all users and help desk staff to create tickets. If you want to disable a user’s ability to create tickets, here are the steps.
Turn off the ability for a user to create tickets:
Click manage >> click Users or Helpdesk staff from the drop-down menu >> find the person in the list >> click edit >> Deselect the check box for Can create tickets >> click save
