Mojo Helpdesk Blog

Mojo Pro Tip: Save a Custom View & Export the Ticket List

Frequent ticket searches can be saved as a custom view, so agents don't have to reapply filters each...

2025 November Release Notes

Mojo Helpdesk’s November updates deliver new knowledge base navigation, support for multiple assets ...

Mojo Pro Tip: Who Can Trash and Restore Tickets

Admins and Managers can move tickets to the trash and restore them within 30 days. After that, ticke...

Next-Level Mojo Helpdesk Webinar: Streamline Tickets, User Management, and Assets Like a Pro

Join the Mojo Helpdesk team for a live webinar on December 10, 2025. Get practical tips to reduce ma...

Mojo Pro Tip: Filter Out Internal Notes for Printing

Learn how to filter out internal notes when printing tickets in Mojo Helpdesk to create cleaner, mor...

Mojo Pro Tip: Who Can Edit or Delete Comments

Edit typos or update comments anytime using the vertical ellipses ⋮ menu. All agents can edit, while...

2025 October Release Notes

Mojo Helpdesk just shipped a big round of improvements: Felix AI is now available to all customers a...

Mojo Pro Tip: Display More Data When Printing a Ticket List

Pro tip for printing ticket lists including customizing displayed columns, switching to landscape or...

Mojo Helpdesk Maximized: More Content in Full Width Layout

Announcement of Mojo Helpdesk update maximizing information density with full-width layout showing t...

Mojo Pro Tip: See Who Did What and When in the Event Log

Learn how to use the event log to track every action on a ticket, including who assigned it, when ac...

Mojo Pro Tip: Watch for the Red Exclamation Point on a Contact Profile

Learn how the red exclamation point on a contact profile indicates an unconfirmed email address, hel...

Introducing Mojo Helpdesk Felix AI, The Agent AI Assistant

Introducing Felix AI, Mojo Helpdesk's built-in AI assistant that helps agents respond faster with su...

Mojo Pro Tip: Use Quotation Marks to Search for an Exact Match

Discover how to use quotation marks in Mojo Helpdesk searches to find exact phrases instead of indiv...

Classic UI Retires - Explore the New Mojo via Live Webinars

Webinar announcement for agents still using classic UI to discover the New Mojo Experience before Cl...

Mojo Pro Tip: Capture Ticket To-Dos with Tasks

Use the Tasks panel in Mojo Helpdesk as a built-in to-do list for tickets, with the option to preven...

Mojo Pro Tip: Get Support Fast with the ? Icon

Quickly get help or share feedback by clicking the question mark icon in Mojo Helpdesk to submit que...

2025 Sept Release Notes

September 2025 release notes covering SOC 2 Type 2 compliance achievement, Mojo AI Copilot enhanceme...

Mojo Pro Tip: Group Related Work with Sub-Tickets

Organize related requests by linking them under a parent ticket, allowing you to track multiple issu...

Mojo Helpdesk Achieves SOC 2 Type 2 Compliance

Mojo Helpdesk has successfully completed SOC 2 Type II certification, demonstrating rigorous securit...

Mojo Pro Tip: Access Your Resolved Tickets Easily

Easily access your resolved tickets by opening My Assignments and selecting Resolved, making it simp...

Mojo Pro Tip: Sort Ticket List by Due Date

Keep deadlines top of mind by sorting tickets by due date, with visual highlights for tickets due wi...