We are happy to announce the ’ticket rating by email’ feature is now available.
How does it work?
When a ticket is closed, Mojo will send an email to the ticket creator. The recipient can click a link and enter a satisfaction rating.
This feature is disabled on existing accounts and enabled for all new accounts created starting today.
Existing accounts can enable this feature by completing the following steps:
- Manage > All Settings > Configure Mojo Helpdesk > Change > Miscellaneous Settings
- “Send rating email” = Yes
- Save
Mojo Helpdesk is the simple help desk software solution to track tickets and stay organized.