We are pleased to announce the follow improvements:
- Added pagination to the ticket form list.
- Restricted agents can be added to agents teams.
- Added Italian translation to the help center side.
- Added the solution satisfaction percentage in the list view for better insights.
- The solution list can be sorted by views.
- Introduced bottom pagination to queue list view.
- Added ticket form names to queue list view.
- Ticket tags can now be updated after merging tickets.
- Added ability to create a ticket for an asset, even if the ticket form doesn’t include the asset field.
- The custom system field labels are now displayed when printing tickets.
- The ticket form rules are now available for all subscription plans.
- We’ve updated the app’s blue color for an energized look and feel.
- The agents are automatically subscribed to tickets created in any queue as part of the welcome package.
- New agents will receive new ticket email notifications. Each agent can change this in the notification center.
- We’ve removed the option to start a new trial from the help desk switcher, providing a cleaner and more straightforward experience for all users. New help desk can always be created from Mojo Helpdesk website: www.mojohelpdesk.com.
What we are working on:
- A new big chat feature
- Role-based access control
- Customer rating feedback comments
- An improved mobile app
Thank you to all users who reported or suggested bugs and optimizations. We are always happy to listen to our customer feedback.