At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can manage agent permissions. The default setting would be for the agent to have access to all queues. Admins can then limit an agent to have permissions only for specified queues.
If you have restricted agents existing in your helpdesk, not to worry, these restricted agents will be automatically migrated to the agent role with their respective queue access.
Fun fact: a Mojo Helpdesk account has an average of 12 queues!
The highlight of this enhancement is the ability to copy and paste queue permission settings between agents—a sure time saver for organizations with multiple teams. For example, agent Abby has access to 2 queues, the same access can be applied to agent Ivaylo with a single click of the paste icon.
What else we are working on:
- Mojo Helpdesk On-Premises
- Ticket Scheduler
Thank you to all our Mojo users who reported bugs and suggested optimizations. We are always happy to listen to your feedback.