We are thrilled to announce that Mojo Helpdesk customers can now use their own mail server instead of using the built-in Mojo Helpdesk mail service.
For example, if your organization has a mailbox support@myorg.com, Mojo Helpdesk can use it to convert received emails into tickets, and send ticket replies to ticket participants.
There are many advantages to this:
- Data security
- Emails will go through your organization’s standard email server setup: anti-virus, anti-phishing, anti-spoofing, etc…
- Improved deliverability
- Are your ticket emails being marked as spam? If your organization has a good email sender reputation, then this will be extended to your ticket emails.
- Compliance
- Emails will stay within your compliance configuration (logs, retention, auditability, etc…)
Trade-offs:
- Your organization needs to ensure email service levels and troubleshooting.
Help desk administrators can configure this in the admin / email channel view:
Until now, emails have been routed exclusively through the Mojo mail server. If your organization needs greater control and enhanced compliance, you can now use your organization’s mail server.
Configure your own mail server in Mojo Helpdesk.
(Coming soon) What we are working on:
- Helpdesk Staff Role-Based Access Control (RBAC)
- Mojo On-Premises
Thank you to all users who reported or suggested bugs and optimizations. We are always happy to listen to our customer feedback.