Need to keep an eye on a ticket without taking it over? The Watch List makes it easy to follow ticket activity without needing to be the assignee. Get notified about updates like new responses, status changes, or staff notes.
Notifications can be customized and set to web-only, keeping inbox clutter to a minimum. Perfect for managers tracking key issues or agents bookmarking important tickets.
Need more details? Check out the Mojo Helpdesk knowledge base.