Answer tickets faster with canned responses. Agents can use pre-made replies to respond quickly and consistently to common questions.
Canned responses play a crucial role in meeting SLA targets, whether it’s resolving questions on the first reply or improving your first response rate. Faster replies lead to happier customers and better SLA compliance.
Managers and admins can create canned responses and share them, ensuring best practices are followed across the team. Have a go-to template for common issues? Save it as a canned response to keep replies clear, accurate, and on-brand.
Bonus tip: Canned responses aren’t just for answering questions—they can also be used to insert your email signature with a single click.
Need more details? Check out the Mojo Helpdesk knowledge base.