We are happy to announce that your Helpdesk agents can now send emails to customers with any attachment they desire in Mojo Helpdesk. Simply create a new ticket (or work with an existing one), click “attach files” and then “Choose File.” You now have the option to “add to email.”
Why is this important to you?
Your customers now have the option to view ticket attachments either in the portal or their email.
Any way to do this through API?