Mojo Helpdesk is excited to announce new ticket filters and recurring exports inside our Export tickets feature.
To access the new Export features from your helpdesk, click manage >> click All Settings >> Managers column >> Export
Filter your ticket exports.
New ticket filters give you added precision in selecting the tickets that appear in your exports. Filter your ticket exports based on ticket submitter, ticket queue, ticket status, due date, and several other conditions. Have the export sent immediately or schedule a recurring export.
To set up an export with filters:
1. Click new ticket export
2. Add your filters
3. Click send now to send the export immediately to your email.
Schedule a recurring export
1. Click new ticket export
2. Add your filters.
3. Click schedule recurring.
4. Give the recurring export a title.
5. Set the frequency of the export.
6. Enter the emails of those who should receive the export.
7. Click save.
Each recurring export can then be sent immediately, paused, deactivated, or deleted from the Export dashboard.
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