We are pleased to announce the follow improvements: Added pagination to the ticket form list. Restricted agents can be added to agents teams. Added Italian translation to the help center side. Added the solution satisfaction percentage in the list view...
Category: News
Mojo Helpdesk February Newsletter
Our Why: Customer Service Mojo Helpdesk was born out of our own need for better customer service. We went through a rough patch when we were not able to better communicate with Das Keyboard customers. We looked for options to...
Mojo Helpdesk and ClassLink Team Partner to Resolve Internal and External User Requests Quickly, Visibly, and Accurately
Austin, Texas — November 22nd, 2022 Mojo Helpdesk and ClassLink have partnered to support educators and students alike by giving them the ability to have direct access to their ClassLink digital resources from a fast, user-friendly, and scalable ticketing solution....
Introducing the Mojo Helpdesk New Experience
The Mojo team is super excited to announce Mojo Helpdesk's biggest upgrade in years. Mojo’s New Experience provides a gorgeous user interface as well as many new, time-saving features that make working with Mojo Helpdesk a delight. To celebrate, we...
Mojo Helpdesk Keyboard Giveaway
Thank you to everyone that participated, a winner has been selected and contacted with the email provided. Mojo Helpdesk sponsored a giveaway for a new Das Keyboard and the winner was selected on March 21th, 2022. MojoHelpdesk.com Sponsored Das Keyboard...
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System
Ticketing software and having an efficient ticketing system make it easy for customers to contact a company and for companies to respond to, track, and manage customer support inquiries. A good ticketing system replaces archaic, inefficient email and phone support...
Best CRM Platforms of 2022
The search for a customer relationship management (CRM) platform that fits your business perfectly can be overwhelming. For software meant to simplify doing business, the dizzying array of services and the time needed to analyze them ruins the convenience. If...
Ease of Use Voted as Mojo Helpdesk’s #1 Feature
Last month, we asked the Mojo community for feedback and ideas on what features are most important to them. The goal was to understand how the community uses Mojo and to get insights that could help us improve the solution. Here are some highlights of the survey.
What is the Cost of a Bad Process?
Process. All organizations run on processes. Processes are how things get done. If processes are ineffective and/or inefficient, then time is wasted, deadlines are missed, customers are frustrated, or worse. A bad process costs your organization. Have you ever stopped...
What’s the Value of Good Customer Experience?
Have you ever put a dollar amount to a good customer experience? It turns out good customer service is worth a lot. Studies show that organizations that focus on customer experience receive a 4-6% revenue increase as compared to competitors....