One of the greatest skills in life, as well as in customer service, is the ability to communicate effectively. For most businesses, the majority of correspondence is now in the form of written communication. The many conveniences of written communication...
Category: News
Tip of the Week: The Mojo Number
Mojo Helpdesk makes it easy to keep track of customer satisfaction by collecting satisfaction ratings based on a 5-star system called the Mojo Number. When a user closes a ticket, they have the opportunity to provide feedback on the service...
Turning Customer Satisfaction into Customer Loyalty
Achieving customer satisfaction is a good goal for any business to work towards. Taking it a step further, an ideal goal is customer loyalty. Most people can quickly think of a business they feel loyal to, one they gush about...
Tip of the Week: Auto-Assigning Tickets
This week we want to show you how to create an automation that will automatically route new tickets to specific agents. This is perfect if you have specific customer service representatives that handle tickets submitted by particular companies. It takes...
The Top 5 Customer Service Trends of 2012
The way we do business is changing faster every year as new products and technological breakthroughs influence the expectations and practices of companies of all types. Awareness of the current and coming customer service trends enables a company to meet...
Tip of the Week – Advanced Search Tips
Searching for tickets can be tricky if you don’t have much information on the specific ticket and hundreds of tickets to dig through. There are some search tricks that can help you refine your search, making it easier to find...
5 Ways to Keep Customer Service Representatives Motivated
Employee motivation and loyalty is important in any position, but for those tasked with representing a company to its customers, it takes on extra significance. Customer service representatives who feel invested in the company they work for and the products...
Tip of the Week: Creating an Automation to Close Old, Solved Tickets
We previously posted about the difference between closed and solved tickets and briefly mentioned creating an automation to help you keep your help desk clear of old, solved tickets. There is already a pre-created automation for this in the automations section...
Happy Holidays to Our Customers from Metadot
We've almost reached the end of 2011 and while it feels like the year flew by way too fast, we're excited to ring in 2012. The Metadot team, the people behind Mojo Helpdesk, Das Keyboard, Montastic, and typrX, thanks you for...
How To Provide Excellent Holiday Customer Service
The holidays can be a trying time for customer service representatives. People often feel rushed and overwhelmed in their efforts to complete their holiday shopping in time for celebrations with family and friends. The need to maintain excellent customer service...