Category: Product

Gain Full Visibility with the New SLA Inspector

The SLA Inspector provides detailed insights into how SLA targets are calculated and tracked for each ticket. It answers key questions like: Which business hours and SLA policy were applied? Who breached the SLA? and Why was the timer paused?...

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2025 Q1 New Features, Enhancements, and Fixes

The past few months have all been about making the Mojo Helpdesk user experience smoother and more efficient. Here’s a look at what’s new!  NEW - Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) The new Temporary Access Pass...

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Halloween Theme

Halloween Theme Featuring Squashable Spiders

Bring a little Halloween magic to your Mojo Helpdesk workspace with our Halloween themed interface, available on the new Mojo UI. Watch out for creepy crawlies! Our Halloween theme introduces spiders that pop up on your screen as you work—but...

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Simplifying Agent Set Up with Permissions

At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can...

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