We are thrilled to announce that Mojo Helpdesk customers can now use their own mail server instead of using the built-in Mojo Helpdesk mail service. For example, if your organization has a mailbox support@myorg.com, Mojo Helpdesk can use it to...
Category: Product
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
In the past few months, we’ve added powerful new features, useful improvements, and essential fixes. Here are the highlights of what’s new! NEW - Mojo Scheduler + Selecting Form, Requester, and Assignee As many of you may recall, we recently...
Halloween Theme Featuring Squashable Spiders
Bring a little Halloween magic to your Mojo Helpdesk workspace with our Halloween themed interface, available on the new Mojo UI. Watch out for creepy crawlies! Our Halloween theme introduces spiders that pop up on your screen as you work—but...
Simplifying Agent Set Up with Permissions
At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can...
😍 Mojo Helpdesk May & June Updates
We are thrilled to roll out three new features that increase agents efficiency: real-time ticket updates, canned response search & agent collision system. ⚡ NEW - Real-time ticket updates There is no longer a need to manually refresh the ticket...
BIG! Mojo Helpdesk April Release
🚀 Mojo Helpdesk April Updates We are super excited about this release: business hours, SLAs, ticket trash and many more improvements, many of which were suggested by our customers. So thank you for that. Here is the long list. 💬...
🚀 Mojo Helpdesk February – March Updates
🔗 NEW - link to message In the ticket view, an agent can share a link that points to a specific ticket message. This is very useful for tickets having a lot of messages. When using this link, the ticket...
🚀 Mojo Helpdesk January Updates
🆕 We are changing the way we release software updates Based on Mojo Helpdesk customers’ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...
Introducing the Mojo Helpdesk New Experience
The Mojo team is super excited to announce Mojo Helpdesk's biggest upgrade in years. Mojo’s New Experience provides a gorgeous user interface as well as many new, time-saving features that make working with Mojo Helpdesk a delight. To celebrate, we...
Update: The new Mojo Helpdesk
We are excited to announce the release of the next generation Mojo Helpdesk user interface (UI). This has been brewing for a long time and we are finally ready to launch the first beta release. This new version of Mojo...