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Category: Product
A New Setting in the Helpdesk Configuration Page
Mojo currently adds cc'd recipients to the reply messages automatically, but with this new release you have the option to change this behavior. Go to Admin -> Helpdesk Configuration, then under "Email Settings" you will find the setting to "Reply...
Usability changes in Mojo
In our continuous effort to improve the usability of Mojo Heldesk, here are the changes included in our latest release. Direct access to the Admin page: "Helpdesk Settings" has been renamed "Admin" and a button has been added in...
Mojo Helpdesk New Release
The following new enhancements were implemented based on feedback from our customers: To find unassigned tickets more easily we renamed the navigation link, "Pick Box" to "Unassigned" to make it obvious to new users. The reports are now displayed in...
New Features Fresh from The Mojo Development Team
This new release brings several enhancements to Mojo Helpdesk. "Assigned on" Time Stamp. Ticket assignment time is now displayed in the ticket detail page. More Dashboard Metrics. The dashboard now display: - "time to assign": the average time it took...
A Stamp That Seals and Deals
A Detail That Makes All the Difference: Once you have done the work and a ticket is ready to be closed, do you feel a sense of accomplishment? Of course. Does clicking on the "Close" button for a ticket satisfy...
Mojo Helpdesk Enhancement: Filters in Dashboard & Ticket Lists
Today we released a new filter for the ticket lists: ticket types. Now you can filter ticket lists by status, queue and/or type. We also added filters to the dashboard report so that data can be drilled down by ticket...
Bonjour! Parlez Vous Français? Mojo Does Too
Today we are extremely excited to announce the release of Mojo Helpdesk in French. This is the first phase of the internationalization of Mojo Helpdesk, with many more languages to come. This means countries around the world (and galaxies far...
New Feature: Mojo Helpdesk Canned Responses
Mojo Helpdesk has added another great feature to help speed up processes and get customers the answers they need fast. Canned responses is an easy way for agents to reply to frequently asked questions with a standard response. The canned...
The New Mojo Is Here
It’s finally here! Mojo Helpdesk has been completely redesigned from the ground up with a faster more user friendly experience. The Mojo team didn’t stop there. Behind the scenes, the Mojo gurus have been working to add new features, improve...