Mojo Helpdesk is pleased to announce new upgrades to our search engine which will assist users in quickly locating specific tickets. Most importantly, users can now search ticket comments and custom field values for specific words or phrases. For example, if...
Category: Product
UPDATE: FIXED: We Know It’s Slow: Upgrades are in Progress
Mojo Helpdesk has been upgraded. Everything is running smoothly. Thank you for your patience. Mojo Helpdesk has been very slow the last few days. We understand the frustrations our users are experiencing. To fix the problem, we are upgrading our...
New Feature: Restrict Users from Creating Tickets
Mojo Helpdesk has added a new feature that lets organizations determine which users and help desk staff are able to create tickets. We've paired this with our group access feature so that some users can be permitted to read & comment...
Two New Features: Reply All and Group Access Permissions
We're happy to announce two new features have been added to Mojo today - reply all and group access permissions.Read more
Mojo Helpdesk Twitter Contest: Win a $50 Amazon Gift Card
Amazon. It's great for boring days when you feel like walking on water, want to build a condo for your fish, or need a life-sized T-Rex delivered to your backyard. Read more
Mojo Helpdesk now has One-Click Login
Do you keep forgetting where to login to your helpdesk? You'll never have to worry about that again because we've added one-click LOGIN to our home page. To set it up: Click the LOGIN link on our home page. Enter...
Update: Restricted Technician Role Available on the Business Plan
Business Plan subscribers now have the ability to restrict access rights for agents (also known as queue-based access rights). Previously the ability to set an agent as a restricted technician (RT) was available only on the Enterprise and Enterprise Plus...
New: Activity Reports Link To Tickets
Now there is an easy way to see a list of the tickets that have been created recently. Click on the numbers in the Activity Today table to reference the tickets that have been created or resolved during the specified...
New Feature: Users may CC 3rd Parties on New Tickets
All Mojo Helpdesk users can now copy someone when creating a new ticket. Previously, the CC field was only available on follow up messages.Also, we added the view of the cc'd users on the actual ticket, so the agent can...