Now there is an easy way to see a list of the tickets that have been created recently. Click on the numbers in the Activity Today table to reference the tickets that have been created or resolved during the specified...
Category: Product
New Feature: Users may CC 3rd Parties on New Tickets
All Mojo Helpdesk users can now copy someone when creating a new ticket. Previously, the CC field was only available on follow up messages.Also, we added the view of the cc'd users on the actual ticket, so the agent can...
New Feature: Include Due Dates in Helpdesk Emails
Mojo Helpdesk has two updates to announce: #1 Email templates can now be configured to automatically include the Start Date and Due Date for a ticket using our new due date variable {{ticket.due_on}} and scheduled date variable {{ticket.scheduled_on}}.Read more
Introducing the Mojo Helpdesk Launch Pad
With Mojo Helpdesk's new Chrome launcher, go directly from your Chrome home page to Mojo Helpdesk in just one click. It's simple to install, go to the Chrome Web Store, find Mojo Helpdesk and click 'Launch Application'. You will need...
New Feature: Queue Access Rights for Agents
Mojo Helpdesk customers have expressed the need to have agents access tickets in certain queues only. We are happy to announce that this is now possible using a new user role called Restricted Technician. For Enterprise and Enterprise Plus accounts,...
New Feature: CC’ing from Mojo Helpdesk
We are happy to announce we recently upgraded Mojo Helpdesk's functionality. We wanted Mojo messaging to behave more like email, so when agents add a message or private message they are able to CC co-workers, supervisors or any others who...
Re-Tweet and Win a Chromebook from Mojo Helpdesk
We are having a contest to raise awareness of http://www.www.mojohelpdesk.com/blog/. Customers love how Mojo improves their productivity and internal task management. If you haven’t tried it yet, sign up for a 30 days trial. Read more
Mojo Helpdesk Has a New Look
We are proud to announce the release of our new streamlined Mojo Helpdesk website and logo. Our updated branding reflects our intuitive, efficient and user-friendly design. We have consolidated our pricing plans by removing our Free and Basic plans, and have...
Mojo Helpdesk Features Update – 03/05/2012
This past Saturday we rolled out a couple of new features to improve the Mojo Helpdesk experience for both users and customers. New Features: 1. Attachments are now allowed on tickets created by unregistered users. Previously when tickets were submitted...
Mojo Helpdesk Updates – Improved Communications Controls
We just released an update to Mojo Helpdesk with a few features to make the help desk more customizable. We know everyone uses their help desk a little differently from one another, and we wanted to embrace this by making...