Category: Product

Mojo Helpdesk Update: ClassLink integration, better-looking notifications and more

Here at Mojo Helpdesk, we are all about productivity and keeping the Mojo community happy. Take a look at some of the major upgrades we've made in the past couple of months.

The new editor as seen in the Mojo Helpdesk Knowledge Base

Coming Soon: User-Friendly Editor Within Mojo Helpdesk

At Mojo, we’re constantly thinking of ways to help improve your productivity. Soon you will be able to use HTML in ticket comments and in the knowledge base.

How to Configure Mojo Helpdesk Collect Customer Satisfaction Ratings

A helpdesk system is not only for I.T. Any department who receives a request, and are wanting to manage and centralize these can benefit from a ticketing system. Check out our video to learn more.

How to Update Many Tickets at Once With Bulk Actions

Whether you want to respond to multiple tickets about the same bug, or you have an agent leaving the organization, you can save time with bulk actions.

Faster Than Writing A Post-it Note: Introducing Mojo Helpdesk Quick Ticket

Opening a ticket for a customer does not have to be cumbersome. Using the quick ticket feature is as easy as scribbling a caller's information on a Post-it note.

Mojo Helpdesk January Updates

We are excited to share some of the improvements and new features we've been working on for the past couple of months. New: Custom Fields for Users and Groups Custom fields have arrived to both users and groups, allowing Mojo...

Mojo Reporting: The Aging Summary

The Aging Summary is one of Mojo's readily-available reporting tools. With this report, Managers and Admins have a high-level overview of the age of tickets which is directly related to customer satisfaction. The Aging Summary report shows the number of...