Whether you want to respond to multiple tickets about the same bug, or you have an agent leaving the organization, you can save time with bulk actions.
Category: Product
Faster Than Writing A Post-it Note: Introducing Mojo Helpdesk Quick Ticket
Opening a ticket for a customer does not have to be cumbersome. Using the quick ticket feature is as easy as scribbling a caller's information on a Post-it note.
Mojo Helpdesk January Updates
We are excited to share some of the improvements and new features we've been working on for the past couple of months. New: Custom Fields for Users and Groups Custom fields have arrived to both users and groups, allowing Mojo...
Mojo Reporting: The Aging Summary
The Aging Summary is one of Mojo's readily-available reporting tools. With this report, Managers and Admins have a high-level overview of the age of tickets which is directly related to customer satisfaction. The Aging Summary report shows the number of...
Four Ways to Create a Ticket on Mojo
When looking for a help desk, it's essential that your solution supports that way your organization works. How easy is it to create a ticket in your current help desk? A ticketing solution works only when people use it. With...
Tag a Ticket for Easy Grouping & Reporting
Mojo Helpdesk tags can be quickly created and are useful for grouping tickets and quick reporting. Master Ticket Tags with the help of our tutorial.
Create Custom Views on Mojo
With Mojo Helpdesk, you can create a customized view so you can keep track of tickets that matter to you. Discover how with our instructional video.
Mojo Helpdesk November Updates
It's been a busy couple of months here at Mojo. Today we are rolling out new features and improvements that are going to boost Mojo Helpdesk productivity. Improved: A Cleaner Ticket Form Interface With one look, you can easily see...
Mojo Helpdesk Watch List: Keep an eye on what’s important!
Want to keep an eye on a ticket that is not assigned to you? Enter the Mojo Helpdesk Watch List! The Watch List allows help desk staff to keep an eye on important tickets, and get notifications whenever they are...
How to Customize the Mojo Helpdesk Ticket List
Whether you use Mojo as an internal ticketing system or as a client-facing helpdesk, you can personalize the Mojo Helpdesk ticket list view so that it fits how you work. Do you like to keep track of due dates for...