It's been a busy couple of months here at Mojo. Today we are rolling out new features and improvements that are going to boost Mojo Helpdesk productivity. Improved: A Cleaner Ticket Form Interface With one look, you can easily see...
Category: Product
Mojo Helpdesk Watch List: Keep an eye on what’s important!
Want to keep an eye on a ticket that is not assigned to you? Enter the Mojo Helpdesk Watch List! The Watch List allows help desk staff to keep an eye on important tickets, and get notifications whenever they are...
How to Customize the Mojo Helpdesk Ticket List
Whether you use Mojo as an internal ticketing system or as a client-facing helpdesk, you can personalize the Mojo Helpdesk ticket list view so that it fits how you work. Do you like to keep track of due dates for...
Top 7 Favorite Help Desk Memes
There's a never-ending flow request coming in at an IT Help Desk. Sometimes we need a way to take off the edge and memes can serve as a good option. Check out the latest funny help desk memes from Mojo...
Helpful Tips to Become a Champion Helpdesk Technician
Are you starting a new helpdesk job or looking to? Here at Mojo, we put together some helpful tips that can get you headed towards that first raise and promotion. Be easy to reach. Always make it easy for your...
Mojo Now Does Assets: Get Organized with Asset Management
Asset Management is now available as a subscribed add-on in Mojo Helpdesk. With Asset Management all of the organization's assets can be tracked in one central location. An asset is defined as anything of value within a company such as hardware,...
25 Funny Tech Support Quotes
Here at Mojo, we love a good tech support quote and we noticed our original post ""30 Funny Tech Support Quotes" is still popular so we thought it was time for a new list of quotes. Check out the latest...
May Updates for Mojo Helpdesk
Mojo Helpdesk has added some new features over the last few weeks. Here is the latest update: New Feature: Quick Ticket Mojo released a new feature that allows agents to create a ticket with one click. This allows agents to...
March Updates for Mojo Helpdesk
Mojo Helpdesk's newest release features awesome functionality that will help supercharge your support team's workflow. Mojo now supports team collaboration by giving Agents the ability to watch tickets not assigned to them specifically but be emailed when any comments are added to...
Mojo Helpdesk Whitelisting/Blacklisting
Mojo Helpdesk now supports the ability to Whitelist or Blacklist users in the helpdesk by domain, IP address, or staff IP address. Whitelisted users will be allowed access to submit tickets and login to the helpdesk and blacklisted users will...