The ability to merge tickets is now available in Mojo Helpdesk. Ticket merge allows agents to group tickets together to cut down on redundancy and remedy ticket duplication. Let's say you receive a ticket and the user accidentally submits a...
Category: Product
Ticket Efficiency: Bulk Update Tickets
A little hidden gem in Mojo Helpdesk is the ability to update tickets en masse or in other words, in bulk. Let's say you get 5 tickets for the same issue from 5 different users. You can update all of...
Using your own email address for Mojo tickets
Mojo allows you to set up multiple email addresses to receive tickets. For example you can have an email address for tech support, maintenance or maybe general inquiries. The email address creates a ticket in the corresponding ticket queue, it...
Allow agents to delete tickets? It’s your call.
Having issues with tickets being accidentally deleted or even worse, deleted on purpose? Sometimes, helpdesk Agents do not know when they delete a ticket, it actually deletes it from everyone's view. To remedy this situation, we have recently added a...
Mojo Hablas Español
Thanks to a nice Mojo Helpdesk customer that translated all of Mojo's text in Spanish, the helpdesk is now available in Español. This is our next step in the internationalization of Mojo Helpdesk with many more languages to come. If...
Track Time Spent on Tickets in Mojo Helpdesk
The time tracking feature in Mojo Helpdesk is a really great way to add time spent working on tickets. More importantly, the reporting feature can really help improve queue efficiencies. Tracking time with Mojo Helpdesk is really simple. In this...
Store Mojo Helpdesk Data Offsite with Recurring Exports
Do you need offsite storage for your help desk data? It’s always useful to regularly backup tickets and comments for later recovery. Luckily Mojo Helpdesk makes it easy to setup recurring backups of data. This is useful to prevent a catastrophe if tickets or users were...
Respond to Multiple Tickets Simultaneously with Mojo Helpdesk Bulk Actions
Ever come across a situation when a lot of similar tickets show up at the same time? Take a look at this situation Han Solo has come across. His network went down and all the printers stopped connecting: Thankfully, he...
Sync Mojo Helpdesk Users with Google G-Suite & Microsoft Office 365
Keeping Mojo Helpdesk users in sync with Google G-Suite and Office 365 is no longer a hassle with PieSync. PieSync automatically synchronizes contacts between cloud based applications. Say goodbye to manual imports/exports of contacts data. PieSync is a 2-way contact...
Integrate Mojo Heldpesk with Thousands of Apps in One Click
Did you know that Zapier integrates with Mojo Helpdesk? Businesses use Zapier to integrate and synchronize multiple apps and increase efficiency. You can do everything from automatically creating Google Calendar events for tickets with due dates, to creating Asana projects for every...