After you become used to the Mojo Helpdesk software, you may come across situations where you wish you had a specific feature. No problem, we are here to listen to your suggestions. The smiley face is your window to feedback:...
Category: Product
Big College Increases User Satisfaction, Decreases Costs with Helpdesk Software
"We were originally going to increase the tech support staff before Mojo Helpdesk. Now we don’t have to." - Mike H., Director of Campus Technology Services, Austin Community College The Mojo Helpdesk team recently caught up with Mike Hill, the Director of...
Mojo Helpdesk for Education : A Solution for All Schools and Universities
Schools of all sizes need seamless and user-friendly help desk software to organize and assign ticket requests. See how other education programs are benefiting from Mojo Helpdesk.
Google SSO Unavailable on Mobile Apps
UPDATE: Google SSO is working for both Android and iOS apps. For iOS, find the new update in the App Store. UPDATE: Google SSO is now working for Android and we are continuing work on the iOS app to restore Google...
Portuguese Added to Mojo Helpdesk
We are happy to announce the release of Portuguese as a language option in Mojo Helpdesk. We have been working hard on the internationalization of Mojo Helpdesk - with more languages to come. If you would like a specific language added,...
Hallo. Mojo Speaks German
We are extremely excited to announce that the German language is now available in Mojo Helpdesk. Next to come is Portuguese and Italian. You can configure the German language for your helpdesk interface by going to Admin Settings -> Helpdesk Configuration....
What’s New in the Ticket List Layout
We released an updated version of the ticket list layout. These improvements have been made in order to create a more user friendly experience on smaller devices as well as to create a more responsive site overall. What's new: The...
Coming Soon…Changes to the Ticket List
We will soon release some important changes to the ticket layout view. These improvements are being made in order to create a more user friendly experience on smaller devices as well as to create a more responsive site. The first change you...
Customer Satisfaction Ratings
Based on customer feedback, we have updated the customer satisfaction ratings in the user portal to match the ratings by email. The new rating mechanism in the user interface allows the customer to choose between 1 and 5 stars when...
Various Improvements
We just wanted to mention a few improvements that were made over the last week based on customer feedback and feature requests: A new filter has been added to the advanced search that allows you to search for tickets that were...