Mojo Helpdesk provides no-fuss authentication methods such as Mojo's system login, Google and Azure Active Directory. However, Mojo now supports the use of SSO using either SAML (Secure Assertion Markup Language) or JWT (JSON Web Token). Both SAML and JWT are available on the...
Category: Product
Questionable Activity on Tickets: Trigger Actions, Processes Captured in the Event Log
A few weeks ago we released Triggers to help automate actions on tickets. Trigger actions and processes which may have affected a ticket's outcome is now listed in the ticket's Event Log. Recently, we had a customer report a questionable...
Backdoor Admin Access to Mojo
We recently released new functionality that allows specified login methods to be displayed on the user login page. With this comes the question: What will account admins do if they select to display only the Google login method, but the Google...
Choosing Authentication Methods for Users
Mojo Helpdesk now allows you to choose which authentication methods are able to be used from the help center login page. For example, if you use Google Apps for Education you can configure the settings to only display the Google...
Queue Access Right for Non-Logged in Users
We have recently added a group called 'non-logged in users' to the Queue Access Rights settings. This will allow you to choose which ticket queues and forms users that are not logged in can submit tickets to. If you are...
Mojo Uses SSL Encryption for all Pages
For plans that do not have a custom domain in place, Mojo Helpdesk is now enforcing the use of https on all pages of the helpdesk for all plans. Previously this was a setting that could be turned on or...
Using Queue Access Rights to Restrict Form Access
'Queue Access Rights' are settings where you can restrict users from submitting tickets to certain queues. For example, if you support several different types of clients you can allow clients from Company A to submit tickets only to Queue A...
New Things for Mojo Helpdesk
Here at Metadot, we are on a constant mission to make improvements to Mojo Helpdesk by adding new features, increasing page loading speeds, and enhancing existing functionality. Take a look at the list of recent improvements made in Mojo Helpdesk....
How to Set up Triggers: Video
We recently released Triggers to help automate workflow and processes. Watch the video to learn how to set up a trigger using filters and actions. The video will cover the case of notifying a certain group of agents when a ticket has...
Mojo Releases Triggers in Beta
Ever wanted a certain group of agents notified when the queue on a ticket changes? Or to email all agents when a comment is left on an unassigned ticket? Well, with Triggers you can make these things happen and more....