We recently released Triggers to help automate workflow and processes. Watch the video to learn how to set up a trigger using filters and actions. The video will cover the case of notifying a certain group of agents when a ticket has...
Category: Product
Mojo Releases Triggers in Beta
Ever wanted a certain group of agents notified when the queue on a ticket changes? Or to email all agents when a comment is left on an unassigned ticket? Well, with Triggers you can make these things happen and more....
Updates to Mojo Helpdesk
Mobile Update: Based on customer feedback, we released an update to the mobile apps which includes the addition of displaying the queue in the ticket list view. Now it is easy to see which queue the ticket is in from any ticket...
How to Make an Awesome Icon
The Mojo Team is inspired by the best. And if Leonard Da Vinci said "Details make perfection, and perfection is not a detail", we believe him. This is why we designed our new IOS icons just like the best inventor...
New: All Ticket Comments for Emails
When an agent comments on a ticket, Mojo sends an email to the ticket submitter and also to any cc'd recipients containing the message they have just added. However, if you want the previous comment or all comments that were previously added to...
New: Bulk Action to Change Priority and Queue
Previously you were only able to change ticket status or add a comment in bulk, but with the latest release of Mojo Helpdesk you can now change the ticket priority and queue from the bulk actions menu. This means much more...
Mojo Helpdesk for iOS Available in the App Store
The Mojo Helpdesk iOS app is now available in the App Store. This is first-release beta software and we are requesting that users provide any problems or issues they find to us immediately. We hope to work out any bugs quickly to ensure...
Introducing the Mojo Helpdesk App for Android
We are excited to announce the new Mojo Helpdesk app for Android is live in the Google Play store. Agents, Managers and Admins are now able to manage and update tickets on the go from a friendly mobile UI. Features...
Android App Beta Testers Wanted
UPDATE: Thank you to those that volunteered to beta test the app. We are no longer in need of beta testers at this time. We recently released the Mojo Helpdesk Beta app in the Google Play store. We are seeking beta testers...
Embed a Mojo Helpdesk Form on Your Website
Customers asked for a ticket form they could place on a website without needing to use an iframe or link. We listened and now it's possible. Custom ticket forms you have created in Mojo Helpdesk can now be directly embedded in your website. When...