We added a new, easier way to communicate with our support team from your helpdesk account. Whether you need to report a problem, request a feature or just send us positive vibes clicking the 'smiley face' at the top of the...
Category: Product
Custom Field Search and Reporting
With Mojo Helpdesk's latest release you will notice some new filters in the advanced search area. You are now able to search for tickets or create ticket views based on custom fields. For example, say you added a custom field for...
Private Knowledge Base + Zapier Connection for Google Calendar
Mojo Helpdesk is happy to announce two helpful features in the latest release: the option to display the Knowledge Base to only logged in users and a new Zapier integration that creates Events for tickets in Google Calendar. Private Knowledge...
Improved Timer for Tracking Time Spent on Tickets
The latest Mojo Helpdesk release unveils an improved timer for tracking time spent on tickets. The timer still automatically tracks the time spent working on tickets but gives you additional functionality of adding or subtracting a specified amount of time in...
New and Improved Ticket Management
Mojo Helpdesk is happy to announce the latest release takes ticket management to a whole new level. The ticket lists have been revamped displaying a customizable compact view and a streamlined detailed view. Columns can now be added to the...
Zapier + Mojo Helpdesk to Automate Workflow
It is a big day for Zapier as they just launched a new feature to create process workflows: Multi-Step Zaps. Now you can chain as many Actions as you want to a single Trigger, which makes the Mojo Helpdesk integration with other business...
Scheduled Maintenance: Saturday, January 30
Mojo Helpdesk will be undergoing a system maintenance on Saturday, January 30, 2016 from 10:00 to 13:00 CST with expected downtime of 1 hour maximum. During this maintenance, Mojo servers will be upgraded to improve performance and scalability. We also...
The Ticket Search has Moved
In this new release, a "Search tickets" button next to the "Admin" button replaces the search field that used to be next the "Help Center" button. Now, from any page, a click on this button will set the focus in...
Awaken the Force within Mojo Helpdesk
Mojo feels the force and gives you the opportunity to use it yourself. Click the button "DO YOU FEEL THE FORCE?" to enjoy the Mojo's Star War theme.
A New Setting in the Helpdesk Configuration Page
Mojo currently adds cc'd recipients to the reply messages automatically, but with this new release you have the option to change this behavior. Go to Admin -> Helpdesk Configuration, then under "Email Settings" you will find the setting to "Reply...