We all have those crucial tasks we perform on a regular basis that often go unnoticed, but without them, safety would be risked or business operations would be disrupted. Whether it's scheduling weekly system backups, inspecting fire extinguishers monthly, or...
Category: Productivity
How to Make Help Desk Software More Powerful
Help desk software is essential for businesses, schools, healthcare facilities, and other organizations that need an efficient way to manage customer service. More than a simple ticketing system, the best help desk software enables users to activate advanced features that...
Help Desk Automation Ideas to Boost Productivity
Help desk automation ideas such as automated ticket processing and communication can increase customer satisfaction, decrease costs and boost agent productivity. The most efficient companies automate help desk tasks without losing the human element. This guide discusses the benefits and...
Top IT Skills to Further Your Career or Land Your Dream Job
Having the right IT skills can help you be more valuable in your current role or help you land your dream job in information technology, opening the door for a rewarding and high-paying career. The key is to align your...
How to Build a High-Performing Team
High-performing teams are capable of extraordinary work. They exceed expectations and produce measurable results that propel business growth. This guide presents a strategic approach to building a high-performing team that delivers remarkable value to your organization. Benefits of Building High-Performing...
Workplace Wellness Tips for 2022
This article is a cross-post from Das Keyboard, which is a sister company of Mojo Helpdesk. Workplace wellness is a focus for companies that want to maximize success in 2022. Though the world is hopefully in the waning days of...
Why CAC and LTV are so Important to a Company’s Success
To run a successful business it is crucial to understand your CAC (customer acquisition cost), LTV (customer lifetime value), and why these metrics are so important to the success of the company. Two of the most important KPIs (key performance...
Understanding SLAs: Service Level Agreements
Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...
Top Customer Service Skills to Take Your Company to the Next Level
Ensuring your company has top customer service skills is a crucial element in increasing your company’s profits. A happy customer base should come before the focus is switched to creating flashy marketing campaigns, new sales, and new clients. This is...
R.E.M.O.T.E Leadership – How To Guide A Remote Team To Success
This is a cross posting from our parent company Metadot blog. With the onset of the Covid-19 pandemic and the global shift to working remotely, many companies have struggled with the inorganic transition from a collocated work environment to independent...