Category: Productivity

Personalization Drives Excellent Customer Support with a Ticket Management System

You’ve heard this song from the long running TV show Cheers: Sometimes you wanna go Where everybody knows your name And they're always glad you came You wanna be where you can see Our troubles are all the same You...

How to Affordably Satisfy Your Craving for Sweeter Customer Service

Chocolate. For many of us, it’s a craving. Did you know that over 80% of Americans eat chocolate? It is among the top comfort foods for many adults. Comfort is the alleviation of stress. For your customers, whether they’re students,...

What is the Cost of a Bad Process?

Process. All organizations run on processes. Processes are how things get done. If processes are ineffective and/or inefficient, then time is wasted, deadlines are missed, customers are frustrated, or worse. A bad process costs your organization. Have you ever stopped...

Mojo Helpdesk Guide For Agents

Are you a new agent starting using Mojo or a help desk manager wanting to train his team? The Mojo Helpdesk agent training is the best way to on-board agents to ensure they know use Mojo Helpdesk to manage, answer...

Select the Right Service Solution to Support Growing Telehealth

Have you participated in a telehealth call or does your organization provide these? If so, you are among the growing movement of remote medical care. A 2019 study by Accenture discovered that more healthcare consumers were choosing medical providers based...

Unraveling the Riddle Between Help Desk Software vs. Help Center Solution

Do you love a good riddle? Research by various psychologists finds that solving puzzles, such as riddles, are beneficial to brain activity. We thought we would do a little brain stimulation by using a riddle to help distinguish help desk...

A 5-Step Recipe to Ensure New Tech Implementation Success

When was the last time you spent your hard-earned cash on something intending to never use it? You say, not something you would do? Well, that’s exactly what happens with nearly a third of all technology investments. Why? Some of...

5 Steps to Reduce Your School’s Vulnerability to Cyber Attacks

Take an educated guess. What is the market most targeted for cybersecurity threats? If you guessed schools, you’d be correct. In fact, schools account for over 60% of the reported malware encounters in the last 30 days according to Microsoft’s...