Category: Productivity

How to Ensure Your Customer Service Brings Order to the Chaos

Customer service reps are skilled at resolving problems when customers contact them with issues. Take the lead with your customer service desk.

How to Keep Your Virtual Meetings From Being Hijacked

Recently, virtual meeting hijacking has escalated. Share these 4 cybersecurity tips with your users to prevent hijacking and keep meetings safe.

The Importance of the IT Team Moves to the Forefront for Connected Health

Supporting a connected health ecosystem and the support of these tools often falls on the shoulders of the IT tech team. We recommend 5 key areas of focus.

How to Have a Personal Touch, Even Remotely

As a key member of the IT team, you may already be quite comfortable working virtually. That may not be true for many of your users and they may need some help from you for how to successfully work remotely. Here are 5 tips to help you help your users maintain a personal touch in their communication.

How to Step up Your IT Support When Working Remotely Is in Full Swing

Working remotely has moved into full swing. Answer these 3 primary questions to help you assess your users' degree of experience.

Success of Distance Learning Relies on Your Technology

Technology enables distance learning to break down the walls of the traditional classroom. Make online interactivity a top priority for tech support.

A Plan for IT Support in a Virtual World

Remote work, learning and healthcare all depend on technology for success. Your IT org should take into account these 7 considerations.

Faster Than Writing A Post-it Note: Introducing Mojo Helpdesk Quick Ticket

Opening a ticket for a customer does not have to be cumbersome. Using the quick ticket feature is as easy as scribbling a caller's information on a Post-it note.