Using help desk software is the first step in ensuring you have a great customer service process, but if you’re making these mistakes, you may be killing your service instead of helping it: Read more
Category: Productivity
3 Reasons Why Customer Satisfaction is the Key to a Successful Business
Are you making customer satisfaction a priority? If your company is only focused on customer support instead of creating satisfying interactions, you may be missing out on one of the best resources for your business. Here’s why:Read more
3 Ways You Can Track Data to Improve Customer Service
Your helpdesk gives you more than an easy way to resolve customer issues. Tracking reports also provide you with valuable data that can give you insight into your biggest customer service hang-ups.Read more
Work Better in the New Year: 3 Ways to Deliver Exceptional Customer Service in 2014
Welcome to the annual “week of reflection.” In this final week of December, many people look back on the year and plan ahead for the next. If doing better at your customer service or help desk support job is on...
Ways to Build Your Own Awesome Office Culture
Mojo Helpdesk customers come from all types of organizations. We work with schools, law firms, churches, IT consultants and a mix of other companies from all over the world. Our mission with each user is the same: to make professional...
Check Yourself: Five Habits that Destroy a Productive Workday
Do you work really hard but never seem to get much done? We feel your pain. Mojo Helpdesk is all about streamlining tasks and making it easier to see what work requests are in progress. Read more
The Value of Help Desk Software
If you're just starting to think about purchasing help desk software or just had it recommended to you by your company's IT manager, you might have a few questions: -What problems does help desk software solve? -What value does it...
How a Church Uses our Help Desk Ticket System
One of the things we're most proud of is the versatility of Mojo Helpdesk. Businesses can use it to track internal employee requests or customer support requests. Schools can use it to receive and reply to requests from students and...
Why Help Desk Tickets Should Be Assigned to ONLY One Person
Occasionally, our customers ask us to add a feature to our help desk software that allows multiple people to be assigned a help desk ticket. We always politely refuse. Read more
How Businesses ACCIDENTALLY Demotivate their Help Desk Technicians
One thing I've observed in these forums is that many IT professionals are frustrated by how businesses treat them.As Community Manager and Level 1 Support for a help desk software company I regularly visit online forums for sysadmins, help desk technicians,...