Regardless of the many tools on the market that are advertised as essential to the customer service process, anyone in customer service knows the #1 customer service tool any business can employ is a competent, happy, customer support team. It’s...
Category: Productivity
Why Social Media Can’t Replace a Help Desk
With the endless proclamations of how crucial social media is to business, a discussion of its difficulties and limitations often gets lost in the hype. Use of socialmedia in customer service certainly has value and shouldn’t be neglected, but there’s...
Top 10 Go To Words for Customer Service
As previously discussed, striking the right tone during customer service correspondence is a crucial component of ensuring a positive customer experience. Customer service professionals learn certain words over time that, when used regularly, create the right tone to present the...
Find the Perfect Fit: How to Hire a First-Rate Customer Service Team
A business that tries all the tools and tricks available for improving customer service, will inevitably learn that the success of those tools depends on the quality of the staff implementing them. Finding the right customer service staff can be...
The Trials of Providing International Customer Service
The rise of the internet has created an international marketplace unlike anything the world has experienced before. As technology progresses, geography is an increasingly minor concern in how companies do business and professional communities interact. There are many benefits to this: an expanded marketplace for...
Why Empowering Your Customer Support Staff Is a Win-Win
If you think about the most frustrating customer service experiences, they often involve a representative who claim they can’t do anything to solve your problem and must contact their supervisor for help, they refuse to admit there is a problem,...