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Mojo Now Does Assets: Get Organized with Asset Management
Asset Management is now available as a subscribed add-on in Mojo Helpdesk. With Asset Management all of the organization's assets can be tracked in one central location. An asset is defined as anything of value within a company such as hardware,...
Mojo Helpdesk Rockin the 2019 best helpdesk list
Mojo Helpdesk is improving daily and all the improvements are being recognized in the market space. Check out the Hubspot post "The Best 11 IT Ticketing System Software in 2019" to see how Mojo integrates seamlessly with G Suite and...
25 Funny Tech Support Quotes
Here at Mojo, we love a good tech support quote and we noticed our original post ""30 Funny Tech Support Quotes" is still popular so we thought it was time for a new list of quotes. Check out the latest...
May Updates for Mojo Helpdesk
Mojo Helpdesk has added some new features over the last few weeks. Here is the latest update: New Feature: Quick Ticket Mojo released a new feature that allows agents to create a ticket with one click. This allows agents to...
March Updates for Mojo Helpdesk
Mojo Helpdesk's newest release features awesome functionality that will help supercharge your support team's workflow. Mojo now supports team collaboration by giving Agents the ability to watch tickets not assigned to them specifically but be emailed when any comments are added to...
Mojo Helpdesk Whitelisting/Blacklisting
Mojo Helpdesk now supports the ability to Whitelist or Blacklist users in the helpdesk by domain, IP address, or staff IP address. Whitelisted users will be allowed access to submit tickets and login to the helpdesk and blacklisted users will...
Mojo Helpdesk’s February Software Update
In the last couple of months Mojo Helpdesk has made many improvements and included new features that will benefit Mojo customers. Mojo Helpdesk released a new system field called 'Resolution'. The resolution types can be defined by a manager or...
Mojo Helpdesk Scheduled Maintenance
Mojo Helpdesk will be undergoing scheduled maintenance Saturday, February 2, 2019. ** Maintenance Window: Saturday 8am CST - 1pm CST ** Impact: Downtime expected up to 1 hour During this period we will be adding new features to improve functionality....
Mojo Helpdesk Ticket Tags
Mojo Helpdesk is introducing a new way to categorize and track tickets: ticket tags. Similar to project board tags or email labels, Mojo Helpdesk now supports color-coded ticket tags. Tags can be added to any ticket easily, are completely customizable...