Mojo Helpdesk will be undergoing scheduled maintenance Saturday, February 2, 2019. ** Maintenance Window: Saturday 8am CST - 1pm CST ** Impact: Downtime expected up to 1 hour During this period we will be adding new features to improve functionality....
Mojo Helpdesk Ticket Tags
Mojo Helpdesk is introducing a new way to categorize and track tickets: ticket tags. Similar to project board tags or email labels, Mojo Helpdesk now supports color-coded ticket tags. Tags can be added to any ticket easily, are completely customizable...
Mojo Helpdesk has Ticket Tasks
Just released is the ability to add specific tasks to tickets. The task functionality acts as a 'to-do' list for tickets to ensure that each step is covered. For example when a ticket is created for a new hire setup,...
Mojo Helpdesk: Ticket Merge Has Arrived
The ability to merge tickets is now available in Mojo Helpdesk. Ticket merge allows agents to group tickets together to cut down on redundancy and remedy ticket duplication. Let's say you receive a ticket and the user accidentally submits a...
Ticket Efficiency: Bulk Update Tickets
A little hidden gem in Mojo Helpdesk is the ability to update tickets en masse or in other words, in bulk. Let's say you get 5 tickets for the same issue from 5 different users. You can update all of...
Using your own email address for Mojo tickets
Mojo allows you to set up multiple email addresses to receive tickets. For example you can have an email address for tech support, maintenance or maybe general inquiries. The email address creates a ticket in the corresponding ticket queue, it...
Allow agents to delete tickets? It’s your call.
Having issues with tickets being accidentally deleted or even worse, deleted on purpose? Sometimes, helpdesk Agents do not know when they delete a ticket, it actually deletes it from everyone's view. To remedy this situation, we have recently added a...
Mojo Hablas Español
Thanks to a nice Mojo Helpdesk customer that translated all of Mojo's text in Spanish, the helpdesk is now available in Español. This is our next step in the internationalization of Mojo Helpdesk with many more languages to come. If...
Track Time Spent on Tickets in Mojo Helpdesk
The time tracking feature in Mojo Helpdesk is a really great way to add time spent working on tickets. More importantly, the reporting feature can really help improve queue efficiencies. Tracking time with Mojo Helpdesk is really simple. In this...
Store Mojo Helpdesk Data Offsite with Recurring Exports
Do you need offsite storage for your help desk data? It’s always useful to regularly backup tickets and comments for later recovery. Luckily Mojo Helpdesk makes it easy to setup recurring backups of data. This is useful to prevent a catastrophe if tickets or users were...