Do you need offsite storage for your help desk data? It’s always useful to regularly backup tickets and comments for later recovery. Luckily Mojo Helpdesk makes it easy to setup recurring backups of data. This is useful to prevent a catastrophe if tickets or users were...
Respond to Multiple Tickets Simultaneously with Mojo Helpdesk Bulk Actions
Ever come across a situation when a lot of similar tickets show up at the same time? Take a look at this situation Han Solo has come across. His network went down and all the printers stopped connecting: Thankfully, he...
Sync Mojo Helpdesk Users with Google G-Suite & Microsoft Office 365
Keeping Mojo Helpdesk users in sync with Google G-Suite and Office 365 is no longer a hassle with PieSync. PieSync automatically synchronizes contacts between cloud based applications. Say goodbye to manual imports/exports of contacts data. PieSync is a 2-way contact...
Integrate Mojo Heldpesk with Thousands of Apps in One Click
Did you know that Zapier integrates with Mojo Helpdesk? Businesses use Zapier to integrate and synchronize multiple apps and increase efficiency. You can do everything from automatically creating Google Calendar events for tickets with due dates, to creating Asana projects for every...
Help Us Improve Mojo Helpdesk by Suggesting a Feature
After you become used to the Mojo Helpdesk software, you may come across situations where you wish you had a specific feature. No problem, we are here to listen to your suggestions. The smiley face is your window to feedback:...
Mojo Helpdesk little-known Feature: In-Context How-to Video
Do you have questions about some features of Mojo Helpdesk? Did you know that many Mojo Helpdesk views have a built-in how-to video? Many views have a built-in video icon located at the top right corner of the view. Since it...
Visit Mojo Helpdesk at the 2018 TCEA Convention & Expo
The TCEA Convention & Expo is coming up next week, and we'll be there! Stop by Booth #2513 during exhibit hall hours for a chance to win a free iPad and to get some free Mojo Helpdesk swag. We're excited...
Big College Increases User Satisfaction, Decreases Costs with Helpdesk Software
"We were originally going to increase the tech support staff before Mojo Helpdesk. Now we don’t have to." - Mike H., Director of Campus Technology Services, Austin Community College The Mojo Helpdesk team recently caught up with Mike Hill, the Director of...
How to Gauge Your Support Team’s Efficiency with the Mojo Number
Did you know that Mojo Helpdesk has built in tools to help improve your support team’s efficiency? Features like the Mojo Number measure customer satisfaction on every part of your business. Whether you’re considering Mojo Helpdesk for the first time,...
Mojo Helpdesk for Education : A Solution for All Schools and Universities
Schools of all sizes need seamless and user-friendly help desk software to organize and assign ticket requests. See how other education programs are benefiting from Mojo Helpdesk.