Trying to decide on which helpdesk service to use is really hard, but it shouldn't be! We've got your back. Whether you're looking at the market leader in Zendesk, or other well known brands like Freshdesk and Happy Fox, we...
Google SSO Unavailable on Mobile Apps
UPDATE: Google SSO is working for both Android and iOS apps. For iOS, find the new update in the App Store. UPDATE: Google SSO is now working for Android and we are continuing work on the iOS app to restore Google...
Chat with Customers from the Help Center
Take your helpdesk to the most responsive level by adding SnapEngage Chat to your Mojo Help Center. By integrating SnapEngage with Mojo Helpdesk you can chat directly with customers that visit the help center, create tickets from chat transcripts and...
Portuguese Added to Mojo Helpdesk
We are happy to announce the release of Portuguese as a language option in Mojo Helpdesk. We have been working hard on the internationalization of Mojo Helpdesk - with more languages to come. If you would like a specific language added,...
Hallo. Mojo Speaks German
We are extremely excited to announce that the German language is now available in Mojo Helpdesk. Next to come is Portuguese and Italian. You can configure the German language for your helpdesk interface by going to Admin Settings -> Helpdesk Configuration....
Connect Mojo Helpdesk to Project Manager using Zapier
Zapier is a wonderful tool for those that want to easily integrate one business app with another. From time to time, we will show you how to connect your Mojo Helpdesk to other apps to synchronize productivity among teams. For...
What’s New in the Ticket List Layout
We released an updated version of the ticket list layout. These improvements have been made in order to create a more user friendly experience on smaller devices as well as to create a more responsive site overall. What's new: The...
Coming Soon…Changes to the Ticket List
We will soon release some important changes to the ticket layout view. These improvements are being made in order to create a more user friendly experience on smaller devices as well as to create a more responsive site. The first change you...
Customer Satisfaction Ratings
Based on customer feedback, we have updated the customer satisfaction ratings in the user portal to match the ratings by email. The new rating mechanism in the user interface allows the customer to choose between 1 and 5 stars when...
Mojo Helpdesk for Schools and Universities
Mojo Helpdesk loves schools We speak with school IT Directors every day and it is always the same conversation...the demand for smart helpdesk technology to effectively manage and track support and maintenance requests is a must for Education. Problem is,...