We will soon release some important changes to the ticket layout view. These improvements are being made in order to create a more user friendly experience on smaller devices as well as to create a more responsive site. The first change you...
Customer Satisfaction Ratings
Based on customer feedback, we have updated the customer satisfaction ratings in the user portal to match the ratings by email. The new rating mechanism in the user interface allows the customer to choose between 1 and 5 stars when...
Mojo Helpdesk for Schools and Universities
Mojo Helpdesk loves schools We speak with school IT Directors every day and it is always the same conversation...the demand for smart helpdesk technology to effectively manage and track support and maintenance requests is a must for Education. Problem is,...
Integrate Teem & Mojo Helpdesk
If you use Teem for internal meetings and managing workspaces be sure to connect it to your Mojo Helpdesk using Zapier. When you submit technical issues as work requests in Teem they will automatically create a new ticket in Mojo...
Happy Thanksgiving
Our office will be closed for the holiday and we will be returning Monday, November 28th. We want to wish you and yours a happy and safe Thanksgiving from the Mojo Helpdesk team.
Various Improvements
We just wanted to mention a few improvements that were made over the last week based on customer feedback and feature requests: A new filter has been added to the advanced search that allows you to search for tickets that were...
Enterprise SSO with SAML or JWT
Mojo Helpdesk provides no-fuss authentication methods such as Mojo's system login, Google and Azure Active Directory. However, Mojo now supports the use of SSO using either SAML (Secure Assertion Markup Language) or JWT (JSON Web Token). Both SAML and JWT are available on the...
Questionable Activity on Tickets: Trigger Actions, Processes Captured in the Event Log
A few weeks ago we released Triggers to help automate actions on tickets. Trigger actions and processes which may have affected a ticket's outcome is now listed in the ticket's Event Log. Recently, we had a customer report a questionable...
Backdoor Admin Access to Mojo
We recently released new functionality that allows specified login methods to be displayed on the user login page. With this comes the question: What will account admins do if they select to display only the Google login method, but the Google...
Choosing Authentication Methods for Users
Mojo Helpdesk now allows you to choose which authentication methods are able to be used from the help center login page. For example, if you use Google Apps for Education you can configure the settings to only display the Google...