If you use Teem for internal meetings and managing workspaces be sure to connect it to your Mojo Helpdesk using Zapier. When you submit technical issues as work requests in Teem they will automatically create a new ticket in Mojo...
Happy Thanksgiving
Our office will be closed for the holiday and we will be returning Monday, November 28th. We want to wish you and yours a happy and safe Thanksgiving from the Mojo Helpdesk team.
Various Improvements
We just wanted to mention a few improvements that were made over the last week based on customer feedback and feature requests: A new filter has been added to the advanced search that allows you to search for tickets that were...
Enterprise SSO with SAML or JWT
Mojo Helpdesk provides no-fuss authentication methods such as Mojo's system login, Google and Azure Active Directory. However, Mojo now supports the use of SSO using either SAML (Secure Assertion Markup Language) or JWT (JSON Web Token). Both SAML and JWT are available on the...
Questionable Activity on Tickets: Trigger Actions, Processes Captured in the Event Log
A few weeks ago we released Triggers to help automate actions on tickets. Trigger actions and processes which may have affected a ticket's outcome is now listed in the ticket's Event Log. Recently, we had a customer report a questionable...
Backdoor Admin Access to Mojo
We recently released new functionality that allows specified login methods to be displayed on the user login page. With this comes the question: What will account admins do if they select to display only the Google login method, but the Google...
Choosing Authentication Methods for Users
Mojo Helpdesk now allows you to choose which authentication methods are able to be used from the help center login page. For example, if you use Google Apps for Education you can configure the settings to only display the Google...
Queue Access Right for Non-Logged in Users
We have recently added a group called 'non-logged in users' to the Queue Access Rights settings. This will allow you to choose which ticket queues and forms users that are not logged in can submit tickets to. If you are...
Mojo Uses SSL Encryption for all Pages
For plans that do not have a custom domain in place, Mojo Helpdesk is now enforcing the use of https on all pages of the helpdesk for all plans. Previously this was a setting that could be turned on or...
Using Queue Access Rights to Restrict Form Access
'Queue Access Rights' are settings where you can restrict users from submitting tickets to certain queues. For example, if you support several different types of clients you can allow clients from Company A to submit tickets only to Queue A...