We have recently added a group called 'non-logged in users' to the Queue Access Rights settings. This will allow you to choose which ticket queues and forms users that are not logged in can submit tickets to. If you are...
Mojo Uses SSL Encryption for all Pages
For plans that do not have a custom domain in place, Mojo Helpdesk is now enforcing the use of https on all pages of the helpdesk for all plans. Previously this was a setting that could be turned on or...
Using Queue Access Rights to Restrict Form Access
'Queue Access Rights' are settings where you can restrict users from submitting tickets to certain queues. For example, if you support several different types of clients you can allow clients from Company A to submit tickets only to Queue A...
New Things for Mojo Helpdesk
Here at Metadot, we are on a constant mission to make improvements to Mojo Helpdesk by adding new features, increasing page loading speeds, and enhancing existing functionality. Take a look at the list of recent improvements made in Mojo Helpdesk....
How to Set up Triggers: Video
We recently released Triggers to help automate workflow and processes. Watch the video to learn how to set up a trigger using filters and actions. The video will cover the case of notifying a certain group of agents when a ticket has...
Mojo Releases Triggers in Beta
Ever wanted a certain group of agents notified when the queue on a ticket changes? Or to email all agents when a comment is left on an unassigned ticket? Well, with Triggers you can make these things happen and more....
Updates to Mojo Helpdesk
Mobile Update: Based on customer feedback, we released an update to the mobile apps which includes the addition of displaying the queue in the ticket list view. Now it is easy to see which queue the ticket is in from any ticket...
How to Make an Awesome Icon
The Mojo Team is inspired by the best. And if Leonard Da Vinci said "Details make perfection, and perfection is not a detail", we believe him. This is why we designed our new IOS icons just like the best inventor...
Enhance Mojo Time Tracking with Time Camp
We’re happy to announce that Mojo Helpdesk now integrates with TimeCamp time tracking software through Zapier. Although Mojo supports automatic time tracking and time spent reporting on tickets, this integration could enhance the time tracking functionality by tracking billable time and then invoicing directly from...
New: All Ticket Comments for Emails
When an agent comments on a ticket, Mojo sends an email to the ticket submitter and also to any cc'd recipients containing the message they have just added. However, if you want the previous comment or all comments that were previously added to...