UPDATE: Thank you to those that volunteered to beta test the app. We are no longer in need of beta testers at this time. We recently released the Mojo Helpdesk Beta app in the Google Play store. We are seeking beta testers...
Embed a Mojo Helpdesk Form on Your Website
Customers asked for a ticket form they could place on a website without needing to use an iframe or link. We listened and now it's possible. Custom ticket forms you have created in Mojo Helpdesk can now be directly embedded in your website. When...
Single Sign On with Azure Active Directory
Mojo Helpdesk has added the capability of integrating with Azure Active Directory. This means anyone who is a member in an Active Directory account can use their Active Directory credentials to login to the company's Mojo Helpdesk using Single Sign On (SSO). There...
Search Capability for Editing Knowledge Base Articles
Long gone are the days of searching by article ID or scrolling through a list of 50 articles just to find the one you need to edit. Mojo Helpdesk now supports search capability for managing and editing Knowledge Base articles. Eureka! Searching...
A New Way to Send Us Feedback
We added a new, easier way to communicate with our support team from your helpdesk account. Whether you need to report a problem, request a feature or just send us positive vibes clicking the 'smiley face' at the top of the...
Custom Field Search and Reporting
With Mojo Helpdesk's latest release you will notice some new filters in the advanced search area. You are now able to search for tickets or create ticket views based on custom fields. For example, say you added a custom field for...
Private Knowledge Base + Zapier Connection for Google Calendar
Mojo Helpdesk is happy to announce two helpful features in the latest release: the option to display the Knowledge Base to only logged in users and a new Zapier integration that creates Events for tickets in Google Calendar. Private Knowledge...
Add Mojo Tickets to Google Calendar with this easy Zap
Mojo Helpdesk released new functionality in Zapier that allows you to create Google Calendar Events from Mojo Helpdesk tickets. This works when you create a new ticket that has either a scheduled date or due date entered. Note: this does...
Improved Timer for Tracking Time Spent on Tickets
The latest Mojo Helpdesk release unveils an improved timer for tracking time spent on tickets. The timer still automatically tracks the time spent working on tickets but gives you additional functionality of adding or subtracting a specified amount of time in...
New and Improved Ticket Management
Mojo Helpdesk is happy to announce the latest release takes ticket management to a whole new level. The ticket lists have been revamped displaying a customizable compact view and a streamlined detailed view. Columns can now be added to the...