Previously you were only able to change ticket status or add a comment in bulk, but with the latest release of Mojo Helpdesk you can now change the ticket priority and queue from the bulk actions menu. This means much more...
Mojo Helpdesk for iOS Available in the App Store
The Mojo Helpdesk iOS app is now available in the App Store. This is first-release beta software and we are requesting that users provide any problems or issues they find to us immediately. We hope to work out any bugs quickly to ensure...
Introducing the Mojo Helpdesk App for Android
We are excited to announce the new Mojo Helpdesk app for Android is live in the Google Play store. Agents, Managers and Admins are now able to manage and update tickets on the go from a friendly mobile UI. Features...
Android App Beta Testers Wanted
UPDATE: Thank you to those that volunteered to beta test the app. We are no longer in need of beta testers at this time. We recently released the Mojo Helpdesk Beta app in the Google Play store. We are seeking beta testers...
Embed a Mojo Helpdesk Form on Your Website
Customers asked for a ticket form they could place on a website without needing to use an iframe or link. We listened and now it's possible. Custom ticket forms you have created in Mojo Helpdesk can now be directly embedded in your website. When...
Single Sign On with Azure Active Directory
Mojo Helpdesk has added the capability of integrating with Azure Active Directory. This means anyone who is a member in an Active Directory account can use their Active Directory credentials to login to the company's Mojo Helpdesk using Single Sign On (SSO). There...
Search Capability for Editing Knowledge Base Articles
Long gone are the days of searching by article ID or scrolling through a list of 50 articles just to find the one you need to edit. Mojo Helpdesk now supports search capability for managing and editing Knowledge Base articles. Eureka! Searching...
A New Way to Send Us Feedback
We added a new, easier way to communicate with our support team from your helpdesk account. Whether you need to report a problem, request a feature or just send us positive vibes clicking the 'smiley face' at the top of the...
Custom Field Search and Reporting
With Mojo Helpdesk's latest release you will notice some new filters in the advanced search area. You are now able to search for tickets or create ticket views based on custom fields. For example, say you added a custom field for...
Private Knowledge Base + Zapier Connection for Google Calendar
Mojo Helpdesk is happy to announce two helpful features in the latest release: the option to display the Knowledge Base to only logged in users and a new Zapier integration that creates Events for tickets in Google Calendar. Private Knowledge...