It is a big day for Zapier as they just launched a new feature to create process workflows: Multi-Step Zaps. Now you can chain as many Actions as you want to a single Trigger, which makes the Mojo Helpdesk integration with other business...
Scheduled Maintenance: Saturday, January 30
Mojo Helpdesk will be undergoing a system maintenance on Saturday, January 30, 2016 from 10:00 to 13:00 CST with expected downtime of 1 hour maximum. During this maintenance, Mojo servers will be upgraded to improve performance and scalability. We also...
Most Common Traps When Trying to Grow Your Business
Starting a small business and getting it up and running is a tedious, difficult task. However – what comes next is even harder, and we know it better than anyone. Today, we are going to outline some of the most...
Up and Running with Mojo Helpdesk
"Up and Running with Mojo Helpdesk" is a new course featured on Lynda.com. Lynda.com is an online video library resource that helps users learn technology along with business and creative skills. Classes are taught by recognized industry experts and we...
The Ticket Search has Moved
In this new release, a "Search tickets" button next to the "Admin" button replaces the search field that used to be next the "Help Center" button. Now, from any page, a click on this button will set the focus in...
Awaken the Force within Mojo Helpdesk
Mojo feels the force and gives you the opportunity to use it yourself. Click the button "DO YOU FEEL THE FORCE?" to enjoy the Mojo's Star War theme.
A New Setting in the Helpdesk Configuration Page
Mojo currently adds cc'd recipients to the reply messages automatically, but with this new release you have the option to change this behavior. Go to Admin -> Helpdesk Configuration, then under "Email Settings" you will find the setting to "Reply...
Design Thinking: Rethink the Possibilities
As an owner of a small business, we know you are always on the lookout for new methods and techniques that can help you make better decisions and improve your business. And, as always, we are looking out for you!...
Usability changes in Mojo
In our continuous effort to improve the usability of Mojo Heldesk, here are the changes included in our latest release. Direct access to the Admin page: "Helpdesk Settings" has been renamed "Admin" and a button has been added in...
Mojo Helpdesk New Release
The following new enhancements were implemented based on feedback from our customers: To find unassigned tickets more easily we renamed the navigation link, "Pick Box" to "Unassigned" to make it obvious to new users. The reports are now displayed in...