Starting a small business and getting it up and running is a tedious, difficult task. However – what comes next is even harder, and we know it better than anyone. Today, we are going to outline some of the most...
Up and Running with Mojo Helpdesk
"Up and Running with Mojo Helpdesk" is a new course featured on Lynda.com. Lynda.com is an online video library resource that helps users learn technology along with business and creative skills. Classes are taught by recognized industry experts and we...
The Ticket Search has Moved
In this new release, a "Search tickets" button next to the "Admin" button replaces the search field that used to be next the "Help Center" button. Now, from any page, a click on this button will set the focus in...
Awaken the Force within Mojo Helpdesk
Mojo feels the force and gives you the opportunity to use it yourself. Click the button "DO YOU FEEL THE FORCE?" to enjoy the Mojo's Star War theme.
A New Setting in the Helpdesk Configuration Page
Mojo currently adds cc'd recipients to the reply messages automatically, but with this new release you have the option to change this behavior. Go to Admin -> Helpdesk Configuration, then under "Email Settings" you will find the setting to "Reply...
Design Thinking: Rethink the Possibilities
As an owner of a small business, we know you are always on the lookout for new methods and techniques that can help you make better decisions and improve your business. And, as always, we are looking out for you!...
Usability changes in Mojo
In our continuous effort to improve the usability of Mojo Heldesk, here are the changes included in our latest release. Direct access to the Admin page: "Helpdesk Settings" has been renamed "Admin" and a button has been added in...
Mojo Helpdesk New Release
The following new enhancements were implemented based on feedback from our customers: To find unassigned tickets more easily we renamed the navigation link, "Pick Box" to "Unassigned" to make it obvious to new users. The reports are now displayed in...
New Features Fresh from The Mojo Development Team
This new release brings several enhancements to Mojo Helpdesk. "Assigned on" Time Stamp. Ticket assignment time is now displayed in the ticket detail page. More Dashboard Metrics. The dashboard now display: - "time to assign": the average time it took...
Looking for More? Here Are 5 Free Ways to Grow Yourself
If you want to enjoy success throughout your career, you'll need to consistently work at it. The world moves quickly, and your competition is moving fast right along with it. So if you're trying to be more successful, you'll need to stay ahead...