As an owner of a small business, we know you are always on the lookout for new methods and techniques that can help you make better decisions and improve your business. And, as always, we are looking out for you!...
Usability changes in Mojo
In our continuous effort to improve the usability of Mojo Heldesk, here are the changes included in our latest release. Direct access to the Admin page: "Helpdesk Settings" has been renamed "Admin" and a button has been added in...
Mojo Helpdesk New Release
The following new enhancements were implemented based on feedback from our customers: To find unassigned tickets more easily we renamed the navigation link, "Pick Box" to "Unassigned" to make it obvious to new users. The reports are now displayed in...
New Features Fresh from The Mojo Development Team
This new release brings several enhancements to Mojo Helpdesk. "Assigned on" Time Stamp. Ticket assignment time is now displayed in the ticket detail page. More Dashboard Metrics. The dashboard now display: - "time to assign": the average time it took...
Looking for More? Here Are 5 Free Ways to Grow Yourself
If you want to enjoy success throughout your career, you'll need to consistently work at it. The world moves quickly, and your competition is moving fast right along with it. So if you're trying to be more successful, you'll need to stay ahead...
A Stamp That Seals and Deals
A Detail That Makes All the Difference: Once you have done the work and a ticket is ready to be closed, do you feel a sense of accomplishment? Of course. Does clicking on the "Close" button for a ticket satisfy...
Mojo Helpdesk Enhancement: Filters in Dashboard & Ticket Lists
Today we released a new filter for the ticket lists: ticket types. Now you can filter ticket lists by status, queue and/or type. We also added filters to the dashboard report so that data can be drilled down by ticket...
Bonjour! Parlez Vous Français? Mojo Does Too
Today we are extremely excited to announce the release of Mojo Helpdesk in French. This is the first phase of the internationalization of Mojo Helpdesk, with many more languages to come. This means countries around the world (and galaxies far...
Top 5 Help Desk Features to Increase Productivity
As a channel of communication between customers and companies, help desk softwares are tools designed to increase productivity. Below is our top 5 most useful help desk features to increase customer support productivity. 1. Canned Responses Customer support can be hectic when agents have...
Why the Way You Collect Customer Service Data Isn’t Helping Your Business
You can collect all the data you want in the customer service department, but if you don't have plans on how to utilize it across your organization, data isn't going to do the business any good. Sure, one department may make some...