😍 Mojo Helpdesk May & June Updates

We are thrilled to roll out three new features that increase agents efficiency: real-time ticket updates, canned response search & agent collision system. ⚡ NEW - Real-time ticket updates There is no longer a need to manually refresh the ticket...

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How to Define Ticket Priority

When a help desk starts to receive many tickets, agents can have a hard deciding which tickets should be handled first. This is where using the ticket priority attribute can help.  Ticket priority is the basis of meeting a help...

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BIG! Mojo Helpdesk April Release

🚀 Mojo Helpdesk April Updates We are super excited about this release: business hours, SLAs, ticket trash and many more improvements, many of which were suggested by our customers. So thank you for that.  Here is the long list. 💬...

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Mojo Helpdesk February Newsletter

Our Why: Customer Service Mojo Helpdesk was born out of our own need for better customer service. We went through a rough patch when we were not able to better communicate with Das Keyboard customers. We looked for options to...

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🚀 Mojo Helpdesk January Updates

🆕 We are changing the way we release software updates Based on Mojo Helpdesk customers’ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...

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Why Former Spiceworks Customers Love Mojo Helpdesk

With the end-of-life complete for the Spiceworks on-prem application, many former customers are proving why Mojo Helpdesk is the top alternative. The announcement of the desktop application’s end-of-life came in the summer of 2021 when IT directors were forced to...

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