How to Define Ticket Priority

When a help desk starts to receive many tickets, agents can have a hard deciding which tickets should be handled first. This is where using the ticket priority attribute can help.  Ticket priority is the basis of meeting a help...

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BIG! Mojo Helpdesk April Release

๐Ÿš€ Mojo Helpdesk April Updates We are super excited about this release: business hours, SLAs, ticket trash and many more improvements, many of which were suggested by our customers. So thank you for that.  Here is the long list. ๐Ÿ’ฌ...

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Mojo Helpdesk February Newsletter

Our Why: Customer Service Mojo Helpdesk was born out of our own need for better customer service. We went through a rough patch when we were not able to better communicate with Das Keyboard customers. We looked for options to...

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๐Ÿš€ Mojo Helpdesk January Updates

๐Ÿ†• We are changing the way we release software updates Based on Mojo Helpdesk customersโ€™ feedback, we are changing our software release process to make it more transparent and predictable. Here is how it is going to work. All feature...

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Why Former Spiceworks Customers Love Mojo Helpdesk

With the end-of-life complete for the Spiceworks on-prem application, many former customers are proving why Mojo Helpdesk is the top alternative. The announcement of the desktop applicationโ€™s end-of-life came in the summer of 2021 when IT directors were forced to...

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Customer Service Email Templates

Useful Email Templates to Use in a Customer Service

Client communication email templates can be powerful productivity tools that help customer service teams carry out constructive conversations. Well-written customer and client communication email templates simplify outreach and enable rapid response to client requests. That translates into a great customer...

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