It’s finally here! Mojo Helpdesk has been completely redesigned from the ground up with a faster more user friendly experience. The Mojo team didn’t stop there. Behind the scenes, the Mojo gurus have been working to add new features, improve...
The New Mojo Helpdesk is Almost Here
We recently shared exciting news that the new Mojo Helpdesk was right around the corner. Now, we're excited to announce that we will be launching on Monday. The Mojo developers have been working behind the scenes to create a completely...
How To Fix Customer Service Interactions Gone Wrong
No matter how good your customer service is, sometimes those interactions will go wrong.Read more
Sign up to try the New Mojo Helpdesk
We recently announced that Mojo Helpdesk is being completely redone from the ground up. We are now excited to share that private beta testing has officially begun! We invited a few Mojo customers to be the first to try the...
The New Mojo Helpdesk is Coming Soon!
We’re excited to announce that Mojo Helpdesk is being completely redone from the ground up. The Mojo gurus have been working behind the scenes to develop the next generation of Mojo Helpdesk to make it even more user friendly. Well,...
4 Mistakes Killing Your Customer Service
Using help desk software is the first step in ensuring you have a great customer service process, but if you’re making these mistakes, you may be killing your service instead of helping it: Read more
Deprecated Status: Assigned
We recently made a change in Mojo Helpdesk to the ticket statuses. Back in March we changed the functionality so that ticket statuses were independent of the actual ticket assignment. Now in an effort to streamline the support process we...
3 Reasons Why Customer Satisfaction is the Key to a Successful Business
Are you making customer satisfaction a priority? If your company is only focused on customer support instead of creating satisfying interactions, you may be missing out on one of the best resources for your business. Here’s why:Read more
3 Ways You Can Track Data to Improve Customer Service
Your helpdesk gives you more than an easy way to resolve customer issues. Tracking reports also provide you with valuable data that can give you insight into your biggest customer service hang-ups.Read more
Fixed: DNS Connectivity Issues with Rackspace
Our engineers have fully resolved the impact to our DNS infrastructure. After blocking the majority of the inbound DDoS attack earlier in the morning some DNS servers that were sending both legitimate and DDoS traffic to Rackspace were blacklisted. Further...