Your helpdesk gives you more than an easy way to resolve customer issues. Tracking reports also provide you with valuable data that can give you insight into your biggest customer service hang-ups.Read more
Fixed: DNS Connectivity Issues with Rackspace
Our engineers have fully resolved the impact to our DNS infrastructure. After blocking the majority of the inbound DDoS attack earlier in the morning some DNS servers that were sending both legitimate and DDoS traffic to Rackspace were blacklisted. Further...
Mojo Helpdesk New Feature Release: Rate Tickets by Email
We are happy to announce the 'ticket rating by email' feature is now available.Read more
In Case You Missed It…. Label Changes
Recently Mojo Helpdesk has implements a few minor changes. Here is one you might have missed. Previously, when creating a ticket, the field labels were located to the left of the text box. This minimized the visible text space, which...
July 19, 2014 Scheduled Maintenance
Mojo Helpdesk will be performing a planned system maintenance: Read more
New Helpdesk Feature: Multiple Ticket Forms
Mojo Helpdesk is excited to announce our newest release: Multiple Ticket Forms. You now have the option to create a unique ticket form for each request type that you support. For example an IT department might support several issues. Now...
Features you might have forgotten about: Ticket Time Tracking
The news is in. Time management is increasingly important, especially when it comes to customer service. Normally, when a ticket is submitted, the customer would have liked the problem to be fixed yesterday. We completely understand. Everyone’s time is important...
New Feature: Knowledge Base Article Ratings
We're excited to announce the newest Mojo feature: knowledge base article ratings. Now your users can rate the helpfulness of your knowledge base articles in one click. Read more
Newest Feature for Mojo: Default Private Messages
Mojo Helpdesk recently developed a new option in the Mojo Helpdesk software that allows users to set their helpdesk to always default to private messages. Currently Mojo Helpdesk is designed so that when users post a message, their comment is...
IMPROVEMENT: Mojo Helpdesk Enhanced Search Features
Mojo Helpdesk is pleased to announce new upgrades to our search engine which will assist users in quickly locating specific tickets. Most importantly, users can now search ticket comments and custom field values for specific words or phrases. For example, if...