Using help desk software is the first step in ensuring you have a great customer service process, but if you’re making these mistakes, you may be killing your service instead of helping it: Read more
Deprecated Status: Assigned
We recently made a change in Mojo Helpdesk to the ticket statuses. Back in March we changed the functionality so that ticket statuses were independent of the actual ticket assignment. Now in an effort to streamline the support process we...
3 Reasons Why Customer Satisfaction is the Key to a Successful Business
Are you making customer satisfaction a priority? If your company is only focused on customer support instead of creating satisfying interactions, you may be missing out on one of the best resources for your business. Here’s why:Read more
3 Ways You Can Track Data to Improve Customer Service
Your helpdesk gives you more than an easy way to resolve customer issues. Tracking reports also provide you with valuable data that can give you insight into your biggest customer service hang-ups.Read more
Fixed: DNS Connectivity Issues with Rackspace
Our engineers have fully resolved the impact to our DNS infrastructure. After blocking the majority of the inbound DDoS attack earlier in the morning some DNS servers that were sending both legitimate and DDoS traffic to Rackspace were blacklisted. Further...
Mojo Helpdesk New Feature Release: Rate Tickets by Email
We are happy to announce the 'ticket rating by email' feature is now available.Read more
In Case You Missed It…. Label Changes
Recently Mojo Helpdesk has implements a few minor changes. Here is one you might have missed. Previously, when creating a ticket, the field labels were located to the left of the text box. This minimized the visible text space, which...
July 19, 2014 Scheduled Maintenance
Mojo Helpdesk will be performing a planned system maintenance: Read more
New Helpdesk Feature: Multiple Ticket Forms
Mojo Helpdesk is excited to announce our newest release: Multiple Ticket Forms. You now have the option to create a unique ticket form for each request type that you support. For example an IT department might support several issues. Now...
Features you might have forgotten about: Ticket Time Tracking
The news is in. Time management is increasingly important, especially when it comes to customer service. Normally, when a ticket is submitted, the customer would have liked the problem to be fixed yesterday. We completely understand. Everyone’s time is important...