We're excited to announce the newest Mojo feature: knowledge base article ratings. Now your users can rate the helpfulness of your knowledge base articles in one click. Read more
Newest Feature for Mojo: Default Private Messages
Mojo Helpdesk recently developed a new option in the Mojo Helpdesk software that allows users to set their helpdesk to always default to private messages. Currently Mojo Helpdesk is designed so that when users post a message, their comment is...
IMPROVEMENT: Mojo Helpdesk Enhanced Search Features
Mojo Helpdesk is pleased to announce new upgrades to our search engine which will assist users in quickly locating specific tickets. Most importantly, users can now search ticket comments and custom field values for specific words or phrases. For example, if...
Work Better in the New Year: 3 Ways to Deliver Exceptional Customer Service in 2014
Welcome to the annual “week of reflection.” In this final week of December, many people look back on the year and plan ahead for the next. If doing better at your customer service or help desk support job is on...
Finding Your WHY: How to Do Your Best Work in the New Year | Guest Post by Jeff Sanders
This week we're thrilled to have Jeff Sanders, host of the podcast The 5AM Miracle, share his insights on starting 2014 off right. Jeff shares the Mojo Helpdesk team's affinity for being productive and proactive. Read more
Ways to Build Your Own Awesome Office Culture
Mojo Helpdesk customers come from all types of organizations. We work with schools, law firms, churches, IT consultants and a mix of other companies from all over the world. Our mission with each user is the same: to make professional...
Mojo Helpdesk Support Portal Design Contest: Winners Announced
Thank you to all who entered in our Support Portal Design Contest! We received entries from an awesome range of organizations from all across the country. Our users are taking advantage of our redesigned portal features such as a custom...
10 Songs That Fuel Productivity at Work
Do you need to listen to music in order to function at work? At Mojo Helpdesk, we’re huge fans of “plugging in” while diving into a big project or finishing a task. Here’s ten songs and artists that keep us...
Check Yourself: Five Habits that Destroy a Productive Workday
Do you work really hard but never seem to get much done? We feel your pain. Mojo Helpdesk is all about streamlining tasks and making it easier to see what work requests are in progress. Read more
How to Find Zombie Helpdesk Tickets
Are zombies for real? I can't say for sure. But I do know that zombie tickets certainly are real...VERY REAL. Read more