Knowledge Power

How to Write the Perfect Knowledge Base Article

Knowledge is power. I've heard that phrase thrown around a bunch. I'm sure it wasn't intended to be used by some guy writing a blog about knowledge base articles, but strangely it applies. Since we've populated our Mojo knowledge base...

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Wall tagged

The Value of Help Desk Software

If you're just starting to think about purchasing help desk software or just had it recommended to you by your company's IT manager, you might have a few questions: -What problems does help desk software solve? -What value does it...

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Strong Gmail

3 Signs Your Startup has Outgrown Gmail Support

 Startups are typically strapped for cash but still need a way to get feedback from users so they can improve their product and start gaining traction in the marketplace. That's why they typically start out using Gmail as their customer...

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Helpdesk Wheel of Responses

8 Quick Tips to Becoming a Successful Helpdesk Technician

Starting a new helpdesk job soon? Congratulations. Here are some tips from the helpdesk experts on Reddit that can get you headed towards that first raise and promotion. The infamous IT Helpdesk Wheel of Responses (hat tip: reddit/ITdept) 1. Document everything. Screenshots help....

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Turn off the ability for a user to create tickets

New Feature: Restrict Users from Creating Tickets

Mojo Helpdesk has added a new feature that lets organizations determine which users and help desk staff are able to create tickets. We've paired this with our group access feature so that some users can be permitted to read & comment...

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