Mojo Helpdesk is excited to announce new ticket filters and recurring exports inside our Export tickets feature.Read more
The Value of Help Desk Software
If you're just starting to think about purchasing help desk software or just had it recommended to you by your company's IT manager, you might have a few questions: -What problems does help desk software solve? -What value does it...
3 Signs Your Startup has Outgrown Gmail Support
Startups are typically strapped for cash but still need a way to get feedback from users so they can improve their product and start gaining traction in the marketplace. That's why they typically start out using Gmail as their customer...
UPDATE: FIXED: We Know It’s Slow: Upgrades are in Progress
Mojo Helpdesk has been upgraded. Everything is running smoothly. Thank you for your patience. Mojo Helpdesk has been very slow the last few days. We understand the frustrations our users are experiencing. To fix the problem, we are upgrading our...
8 Quick Tips to Becoming a Successful Helpdesk Technician
Starting a new helpdesk job soon? Congratulations. Here are some tips from the helpdesk experts on Reddit that can get you headed towards that first raise and promotion. The infamous IT Helpdesk Wheel of Responses (hat tip: reddit/ITdept) 1. Document everything. Screenshots help....
New Feature: Restrict Users from Creating Tickets
Mojo Helpdesk has added a new feature that lets organizations determine which users and help desk staff are able to create tickets. We've paired this with our group access feature so that some users can be permitted to read & comment...
Two New Features: Reply All and Group Access Permissions
We're happy to announce two new features have been added to Mojo today - reply all and group access permissions.Read more
How a Church Uses our Help Desk Ticket System
One of the things we're most proud of is the versatility of Mojo Helpdesk. Businesses can use it to track internal employee requests or customer support requests. Schools can use it to receive and reply to requests from students and...
Why Help Desk Tickets Should Be Assigned to ONLY One Person
Occasionally, our customers ask us to add a feature to our help desk software that allows multiple people to be assigned a help desk ticket. We always politely refuse. Read more
How Businesses ACCIDENTALLY Demotivate their Help Desk Technicians
One thing I've observed in these forums is that many IT professionals are frustrated by how businesses treat them.As Community Manager and Level 1 Support for a help desk software company I regularly visit online forums for sysadmins, help desk technicians,...