The meeting reminder said "Brainstorming for Photo Shoot" but the phone call felt more like a conversation with an old friend. I was speaking with Jay Roth, Director of Programs & IT at Action Specialties LLC in New Iberia, Louisiana. Jay had been...
How to Sort Tasks by Due Date with Mojo Helpdesk
Comic book superhero, The Tick, once proclaimed that gravity is a harsh mistress (after confidently jumping off a tall building expecting to fly and then promptly falling to the ground). For task managers, I think inertia is the more troublesome...
Mojo Helpdesk Customer Success Story: Jim Hayes and 24 Hour Flex
Jim Hayes is the Operations Manager at 24 Hour Flex where they manage employee benefit programs for organizations across the United States. Read more
Mojo Helpdesk Twitter Contest: Win a $50 Amazon Gift Card
Amazon. It's great for boring days when you feel like walking on water, want to build a condo for your fish, or need a life-sized T-Rex delivered to your backyard. Read more
Mojo Helpdesk now has One-Click Login
Do you keep forgetting where to login to your helpdesk? You'll never have to worry about that again because we've added one-click LOGIN to our home page. To set it up: Click the LOGIN link on our home page. Enter...
Small Business Owners: Try the Mojo Helpdesk Form Widget
Have you tried the Mojo Helpdesk form widget?Read more
Update: Restricted Technician Role Available on the Business Plan
Business Plan subscribers now have the ability to restrict access rights for agents (also known as queue-based access rights). Previously the ability to set an agent as a restricted technician (RT) was available only on the Enterprise and Enterprise Plus...
New: Activity Reports Link To Tickets
Now there is an easy way to see a list of the tickets that have been created recently. Click on the numbers in the Activity Today table to reference the tickets that have been created or resolved during the specified...
New Feature: Users may CC 3rd Parties on New Tickets
All Mojo Helpdesk users can now copy someone when creating a new ticket. Previously, the CC field was only available on follow up messages.Also, we added the view of the cc'd users on the actual ticket, so the agent can...
Happy Holidays from Mojo Helpdesk!
From all of us here at Mojo Helpdesk, We'd like to wish you and your family Happy Holidays! Sincerely, Daniel, Jill, Ryan, Jason and MirkoRead more