All Mojo Helpdesk users can now copy someone when creating a new ticket. Previously, the CC field was only available on follow up messages.Also, we added the view of the cc'd users on the actual ticket, so the agent can...
Happy Holidays from Mojo Helpdesk!
From all of us here at Mojo Helpdesk, We'd like to wish you and your family Happy Holidays! Sincerely, Daniel, Jill, Ryan, Jason and MirkoRead more
New Feature: Include Due Dates in Helpdesk Emails
Mojo Helpdesk has two updates to announce: #1 Email templates can now be configured to automatically include the Start Date and Due Date for a ticket using our new due date variable {{ticket.due_on}} and scheduled date variable {{ticket.scheduled_on}}.Read more
Introducing the Mojo Helpdesk Launch Pad
With Mojo Helpdesk's new Chrome launcher, go directly from your Chrome home page to Mojo Helpdesk in just one click. It's simple to install, go to the Chrome Web Store, find Mojo Helpdesk and click 'Launch Application'. You will need...
New Feature: Queue Access Rights for Agents
Mojo Helpdesk customers have expressed the need to have agents access tickets in certain queues only. We are happy to announce that this is now possible using a new user role called Restricted Technician. For Enterprise and Enterprise Plus accounts,...
New Feature: CC’ing from Mojo Helpdesk
We are happy to announce we recently upgraded Mojo Helpdesk's functionality. We wanted Mojo messaging to behave more like email, so when agents add a message or private message they are able to CC co-workers, supervisors or any others who...
How the Generation Gap Affects Customer Service
All customers, young and old, have different ideas of what customer service means to them. These varying expectations require customer service departments to accommodate all types of customers, as well as support the different ways those customers communicate.Read more
Emphasize Internal Support to Improve Efficiency
An internal argument amongst co-workers or departments may not lead to a lost sale or bad review, but it will eventually lead to a negative work environment, compromising the quality of work and productivity of the employees. Unfortunately, unhappy employees...
Re-Tweet and Win a Chromebook from Mojo Helpdesk
We are having a contest to raise awareness of http://www.www.mojohelpdesk.com/blog/. Customers love how Mojo improves their productivity and internal task management. If you haven’t tried it yet, sign up for a 30 days trial. Read more
How to Make the Best out of Inevitable Hold Times
The only time a customer should be put on hold is when it’s the last resort. This could be when there are more calls coming in than there are people to answer each one, or if additional help is needed...