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How to Make the Best out of Inevitable Hold Times
The only time a customer should be put on hold is when it’s the last resort. This could be when there are more calls coming in than there are people to answer each one, or if additional help is needed...
How to Transform Your Customer Service Problems Into Solutions
In Spring of 2008, a musician was shocked when he saw United Airlines’ baggage handlers carelessly throw his guitar around on the tarmac, destroying it completely. After several months and many unsuccessful attempts to convince United to pay for the...
Mojo Helpdesk Has a New Look
We are proud to announce the release of our new streamlined Mojo Helpdesk website and logo. Our updated branding reflects our intuitive, efficient and user-friendly design. We have consolidated our pricing plans by removing our Free and Basic plans, and have...
Get More Out of Your Helpdesk with Live Chat
Between e-mail, phone, texting, social media, live chat, video conferencing and in person meetings, the methods we use to communicate with one another just keep growing. There are many benefits to the modern age of technology, including new ways to...
10 Ways to Build Customer Trust
The main factor that distinguishes a company that customers feel loyalty towards and those they just do business with is trust. The first step to gaining that trust is to consistently provide quality goods and services, but the factor that...
5 Tips for Providing Great Customer Service Via Email
Email has become the most ubiquitous and basic of business tools. Likely to be the first thing someone checks when starting the workday, email is now the primary method for business communication. As such, it’s imperative that a business think...
Emphasize Customer Satisfaction Over Average Handle Time
Efficiency is a common buzz word in business, regarded by many as the most important metric for improving business practices. Unfortunately, what efficiency means and how to best measure the efficiency of your staff aren’t always easy to calculate. In...
Brand Your Helpdesk, Improve Customer Experience
Branding might seem a concept that falls more into the realm of marketing than customer service, but smart business people know that the two are highly interrelated. The main goals of a helpdesk are to bring greater efficiency to the...
The #1 Customer Service Tool: Your Support Team
Regardless of the many tools on the market that are advertised as essential to the customer service process, anyone in customer service knows the #1 customer service tool any business can employ is a competent, happy, customer support team. It’s...