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Find the Perfect Fit: How to Hire a First-Rate Customer Service Team
A business that tries all the tools and tricks available for improving customer service, will inevitably learn that the success of those tools depends on the quality of the staff implementing them. Finding the right customer service staff can be...
Tip of the Week: Don’t Forget Daily Backups
Accidents can happen to your data. The key is to be prepared so that if they do occur, it’s easy to undo the damage. Although Mojo Helpdesk provides caution messages where and when mass deletion is about to occur, it...
How to Make Sure Employees Use a New Helpdesk
To get the best possible return on investment with a new helpdesk, it’s important to be proactive in encouraging employees to use it. A little effort in the early days of implementation can make all the difference in whether employees...
Tip of the Week: Creating Custom Fields for Your Ticket Form
If you haven’t done so already, creating custom fields for your ticket form in Mojo Helpdesk is a simple and effective way to improve efficiency by requesting exactly the information needed when a customer contacts you about an issue. It...
Help Desks: Not Just for IT Anymore
New businesses are emerging all the time and struggling to stay ahead in competitive industries. It will come as no surprise to regular readers that it’s our conviction that one of the primary components in determining which of those businesses...
In Written Communication, Tone Is Everything
One of the greatest skills in life, as well as in customer service, is the ability to communicate effectively. For most businesses, the majority of correspondence is now in the form of written communication. The many conveniences of written communication...
Tip of the Week: The Mojo Number
Mojo Helpdesk makes it easy to keep track of customer satisfaction by collecting satisfaction ratings based on a 5-star system called the Mojo Number. When a user closes a ticket, they have the opportunity to provide feedback on the service...
Turning Customer Satisfaction into Customer Loyalty
Achieving customer satisfaction is a good goal for any business to work towards. Taking it a step further, an ideal goal is customer loyalty. Most people can quickly think of a business they feel loyal to, one they gush about...
Tip of the Week: Auto-Assigning Tickets
This week we want to show you how to create an automation that will automatically route new tickets to specific agents. This is perfect if you have specific customer service representatives that handle tickets submitted by particular companies. It takes...